Director of Retail Operations

5 days ago

Phoenix, Arizona, United States The Flower Shop Full time
Job Summary

The Director of Retail Operations will oversee five retail locations, focusing on driving sales, enhancing customer and patient experience, and maintaining efficient workflows. This position will be responsible for the strategic management of and profitability of The Flower Shop's retail locations and teams. The Director of Retail Operations will play a key role in merchandising, ensuring the right product assortment, pricing, and placement. This individual must also be a strong leader who can motivate and inspire their teams to achieve success.

Key Responsibilities

Sales and Customer Experience:

  • Achieve sales objectives by creating and monitoring performance of sales and inventory plans, influencing marketing materials, and establishing inventory controls to optimize sales.
  • Enhance the customer journey by implementing best practices in service and engagement, ensuring a positive and memorable experience.
  • Analyze sales data and customer trends to identify opportunities for growth and improvement in the retail experience.
  • Develop, implement, and monitor regional sales goals and profitability targets, ensuring alignment with overall business objectives.
  • Ensure all retail locations comply with company policies and all applicable local, state, and federal laws and regulations.
  • Drive sales growth through strategic initiatives, marketing campaigns, and in-store promotions that resonate with customers.
  • Oversee inventory management processes, implementing loss prevention and cash control strategies to safeguard assets and maximize profitability.
  • Prepare and present detailed weekly and monthly business metrics to the President and CFO, providing insights on performance and areas for improvement.

Leadership:

  • Build high-performing retail management teams by aligning talent selection with the specific needs of each retail location.
  • Provide strategic leadership and operational oversight for retail locations, ensuring alignment with company goals.
  • Coach, mentor, and develop retail managers to foster a positive, high-performing, and results-oriented work environment.
  • Oversee the hiring process for all assigned retail locations, ensuring a strong alignment between team capabilities and business needs.
  • Conduct regular performance reviews, providing ongoing coaching and development to all staff to enhance individual and team performance.

Cross-functional Collaboration:

  • Collaborate with the Marketing, Executive Team, and Inventory Management to develop and execute strategies that achieve sales goals.
  • Establish and nurture key relationships across departments, including Human Resources, Compliance, Security, Marketing, and IT, to enhance operational effectiveness.
  • Work closely with the purchasing department to identify and select product line enhancements based on regional trends and customer demographics. Ensure that dispensary and pharmacy management teams are prepared and resourced to effectively launch these enhancements.
  • Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner.

Operational:

  • Analyze business metrics to create, implement and communicate action plans that promote growth and continuous improvement of retail operations.
  • Prepare and manage retail budgets and financial reports.
  • Conduct weekly travel to all retail locations and monthly travel to pharmacy locations to engage with staff and stakeholders, providing hands-on leadership and support.
  • Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of retail managers.
  • Respond to all retail manager's questions, concerns or suggestions and communicate resource needs to upper management; provide timelines for resolution and/or implementation.
  • Regularly assess store staffing and efficiency for improvement opportunities and workforce planning.
  • Lead retail managers in cohesive forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
  • Analyze business metrics to create, implement and communicate action plans that promote growth and continuous improvement of retail operations.
  • Gather data and insights from individual retail location to contribute to strategic plans for the region that address business and competitor risk.
  • Manage any inspection or audit escalations, ensuring compliance with company policies and regulatory standards.
Qualifications

  • Minimum 10 years of experience in retail management, with a preference for experience in the cannabis industry.
  • Demonstrated success in leading and developing high-performing retail teams.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Proven ability to work both independently and collaboratively within a team environment.
  • Strong analytical and financial acumen.
  • Willingness to travel between Arizona and Utah.
  • Valid driver's license and reliable transportation.
Benefits

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Position details: Full Time, Exempt, Local/Regional travel, Monday-Friday, in-person, weekends as needed. Salary: $140K-$160K DOE

Ability to Relocate:

Phoenix, AZ 85008: Relocate before starting work (Required)

  • Regional Director, Retail Operations

    4 weeks ago

    Phoenix, Arizona, United States Goodwill Industries International Inc Full time

    Job SummaryWe are seeking a highly experienced and skilled Regional Director, Retail Operations to lead our Retail Districts and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the daily operations of multiple Retail Districts, leading a team of Retail District Managers, and developing strategic plans to...

  • CDL Driver

    4 weeks ago

    Phoenix, Arizona, United States Retail Operations Center - ROC (51st Ave. & Van Buren) Full time

    Job SummaryWe are seeking a highly skilled and experienced CDL Class A driver to join our Retail Operations Center team at 51st Ave. & Van Buren. As a CDL Driver, you will be responsible for safely operating a vehicle to collect, transport, and deliver donated goods and materials to our retail locations.Key ResponsibilitiesSafely Operate a Vehicle: Safely...

  • Retail Data Collector

    2 weeks ago

    Phoenix, Arizona, United States SAS Retail Services Full time

    We're seeking a detail-oriented individual to join our Retail Data Collector team at SAS Retail Services. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our retail stores.Key Responsibilities:Accurately track and record product movement, ensuring accurate inventory levels and optimal sales...

  • Forklift Operator

    2 weeks ago

    Phoenix, Arizona, United States Retail Operations Center - ROC (51st Ave. & Van Buren) Full time

    Job SummaryWe are seeking a highly skilled and safety-conscious Forklift Operator to join our team at the Retail Operations Center - ROC (51st Ave. & Van Buren). As a key member of our warehouse team, you will be responsible for transporting materials and ensuring the efficient operation of our facilities.Key ResponsibilitiesOperate sit-down forklifts to...

  • Forklift Operator

    3 weeks ago

    Phoenix, Arizona, United States Retail Operations Center - ROC (51st Ave. & Van Buren) Full time

    Job SummaryWe are seeking a highly skilled and safety-conscious Forklift Operator to join our team at the Retail Operations Center - ROC (51st Ave. & Van Buren). As a key member of our warehouse team, you will be responsible for transporting materials utilizing a sit-down forklift, adhering to all safety policies, and wearing required personal protective...

  • Forklift Operator

    2 weeks ago

    Phoenix, Arizona, United States Retail Operations Center - ROC (51st Ave. & Van Buren) Full time

    Job SummaryWe are seeking a highly skilled and safety-conscious Forklift Operator to join our team at the Retail Operations Center - ROC (51st Ave. & Van Buren). As a key member of our warehouse team, you will be responsible for transporting materials and ensuring the efficient movement of goods within our facility.Key ResponsibilitiesOperate a sit-down...

  • Store Operations Director

    1 month ago

    Phoenix, Arizona, United States Community Choice Financial Family of Brands Full time

    Job OverviewPosition SummaryAs a General Manager, you will be responsible for steering the operational success of our retail location. Your leadership will be crucial in setting and maintaining high performance standards, ensuring outstanding customer service, and fostering strong brand presence within the community. By mentoring and developing your staff,...

  • Retail Operations Supervisor

    5 days ago

    Phoenix, Arizona, United States Big Lots Stores Full time

    Retail Operations Supervisor - Merchandising Become a vital part of our retail team at Big Lots Stores, where we prioritize a vibrant shopping atmosphere. We provide attractive benefits, including product discounts, immediate pay options, and pathways for career advancement. As a Retail Operations Supervisor - Merchandising, you will be instrumental in...

  • Retail Operations Manager

    3 weeks ago

    Phoenix, Arizona, United States Mint Cannabis Full time

    {"title": "Retail Team Lead", "description": "Job SummaryMint Cannabis is seeking an experienced Retail Team Lead to join our team in Mesa, AZ. As a key member of our retail team, you will be responsible for ensuring the smooth operation of our dispensary, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesManage the daily...

  • Operations Director

    1 week ago

    Phoenix, Arizona, United States HealthOp Solutions Full time

    Job Title: Director of OperationsAt HealthOp Solutions, we are seeking a highly skilled and experienced Director of Operations to join our team.Job Summary:The Director of Operations will be responsible for overseeing the day-to-day clinical operations of our healthcare clinics, ensuring that high-quality healthcare services are delivered to every patient....

  • Deputy Director of Gas Operations

    4 weeks ago

    Phoenix, Arizona, United States City of Mesa Full time

    Job SummaryThe Deputy Director of Gas Operations is a key leadership position responsible for overseeing the planning, organization, and direction of the Energy Resources Gas utility system. This role requires a strong background in gas utility operations, management, and administration.Key ResponsibilitiesPlan, organize, and direct the activities of the...

  • Store Director

    1 week ago

    Phoenix, Arizona, United States Tech-Nique Partners Full time

    Job Title: Store ManagerThe Store Manager plays a crucial role in the success of Tech-Nique Partners, reporting directly to the Director of Retail. This position requires close collaboration with supporting departments to ensure the efficient operation of the store.Key Responsibilities:Recruit and develop a team of professional sales associates, providing...

  • Store Operations Director

    1 month ago

    Phoenix, Arizona, United States Community Choice Financial Family of Brands Full time

    Job OverviewPosition SummaryAs a General Manager, you will be responsible for steering the store towards excellence. Your primary focus will be on establishing high performance standards, delivering outstanding customer service, and enhancing brand visibility within the community. By mentoring and developing your staff, you will foster business expansion and...

  • Retail Operations Manager

    5 days ago

    Phoenix, Arizona, United States Hobby Lobby Full time

    Co-Manager Job OpportunityWe are seeking a Co-Manager to provide operational leadership and drive business results in a fast-paced retail environment at Hobby Lobby Stores, Inc.Key ResponsibilitiesCollaborate with the Store Manager to develop and implement operational strategies.Lead and mentor team members to enhance presentation and drive sales...

  • Operations Director

    2 weeks ago

    Phoenix, Arizona, United States LVMH Full time

    Operations Leader Job DescriptionAs an Operations Leader at Sephora, you will be responsible for overseeing the day-to-day operations of our store, ensuring a smooth and efficient experience for our clients. You will lead a dedicated team, providing guidance and support to ensure they excel in their roles.Key Responsibilities:Order Fulfillment: Oversee the...

  • Operations Director

    1 week ago

    Phoenix, Arizona, United States PPS-HPS Full time

    {"title": "Director of Operations and Continuous Improvement", "description": "Job SummaryPPS-HPS is seeking a highly skilled and experienced Director of Operations and Continuous Improvement to lead our industrial machinery manufacturing facilities in Phoenix, AZ, and Nogales, Sonora. The ideal candidate will drive operational improvements, streamline...

  • Director of Clinical Operations

    2 weeks ago

    Phoenix, Arizona, United States Pacific Companies Full time

    Job Title: Director of Clinical OperationsAre you a dedicated pediatric hematologist/oncologist looking for a challenging role that combines clinical expertise with leadership skills? We are seeking a highly motivated and experienced Director of Clinical Operations to join our team at Pacific Companies.Job Summary:The Director of Clinical Operations will be...

  • Plant Operations Director

    5 days ago

    Phoenix, Arizona, United States Banner Rehabilitation Hospital - Phoenix Full time

    Job Title: Director of Plant OperationsBanner Rehabilitation Hospital - Phoenix is seeking a highly skilled and experienced Director of Plant Operations to join our team.About the RoleThe Director of Plant Operations will be responsible for managing the environmental services and security departments to ensure safe operating conditions in compliance with...

  • Operations Director

    2 days ago

    Phoenix, Arizona, United States Fleet Services by Cox Automotive Full time

    Fleet Services by Cox Automotive: A Leader in Mobile MaintenanceFleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide. With a strong presence in the industry, we are seeking a highly skilled and experienced Director of Operations to join our management team.About the RoleThe Director of Operations...

  • Retail Store Operations Manager

    3 weeks ago

    Phoenix, Arizona, United States 7th Street Store (7th St & Thunderbird) Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at 7th Street Store (7th St & Thunderbird). As a Retail Store Manager, you will be responsible for driving retail business operations at our store location, helping to fund the Goodwill mission of ending unemployment.Key ResponsibilitiesDevelop and execute retail...