Warehouse Operations Supervisor

3 hours ago

Phoenix, Arizona, United States Goodwill of Central and Northern Arizona Full time
Job Title: Warehouse Operations Supervisor

Goodwill of Central and Northern Arizona is seeking a highly skilled Warehouse Operations Supervisor to lead and direct the Warehouse Operations Team. The successful candidate will be responsible for coordinating product placement, storage, movement, loading/unloading of trucks, customer service, organization, cleanliness, and inventory control of donations at the Retail Operations Center (ROC).

Key Responsibilities:
  • Lead and direct the Warehouse Operations Team to ensure efficient and effective operations.
  • Monitor daily/weekly reports to understand inventory trends and Team Member performance.
  • Ensure all required personal protective equipment is worn at all times.
  • Provide feedback to Warehouse Operations Leadership on day-to-day operations to maintain and improve business efficiency.
  • Assist manager with scheduling and controlling expenses.
  • Ensure inventory distribution and organization are as efficient as possible.
  • Ensure Team Members deliver excellent customer service to vendors and customers.
  • Ensure the ROC location is clean, well-kept, and reflects the Goodwill brand appropriately.
  • Maintain the day-to-day operations of the Warehouse Operations Department, including managing and meeting Team Member and customer needs.
  • Communicate with ROC partner departments on status of equipment, product, staffing, and general information.
  • Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
  • Prepares daily work assignments, determining equipment needs, staffing needs, and product placement to ensure efficient and effective operations.
  • Ensures standards for quality services are met, conducts forklift operator audits, monitors team progress throughout the day, and adjusts accordingly.
  • Develops strategies for improvement.
  • Operates a forklift and maintains forklift certification as needed.
  • Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.
  • Immediately takes action and/or reports any unsafe or potential hazards.
  • Assists with building a high-performing team and creating a culture of safety.
  • Responsible for assisting with performance management, including coaching, discipline, performance improvement plans, and annual reviews.
  • Staffing, compensation, and development of Team Members.
  • Plays a critical role in driving company culture change efforts and change management processes.
  • Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements:
  • High School Diploma or equivalent.
  • 2+ years supervisory experience or equivalent work experience, required.
  • Must be at least 18 years of age or older.
  • Demonstrated ability to lead, coach, train, and motivate others.
  • Ability to speak and read English proficiently.
  • Qualified or ability to become a qualified Forklift Operator.
  • Familiarity with OSHA Regulations regarding Warehouse Operations.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Regular and consistent in-person attendance.
Benefits:
  • Comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off.
  • Employer-funded Health Reimbursement Account (HRA).
  • Employee Assistance Program (EAP).
  • Paid Holidays.

Goodwill of Central and Northern Arizona is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are interested in this exciting opportunity, please submit your application through our website.

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