Customer Service Representative

22 hours ago


McHenry, Illinois, United States Planet Fitness Full time
Job Summary:

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities:
  • Greet and Assist Members: Provide a warm welcome to members, prospective members, and guests, and assist with their needs in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Account Management: Respond to member questions and concerns, and make necessary updates to member accounts.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly and approachable demeanor is required.
  • Punctuality and Reliability: Consistent attendance and a strong work ethic are necessary.
About Planet Fitness:

Planet Fitness is a leading fitness center chain with a mission to provide an affordable, high-quality fitness experience to its members. We're committed to creating a Judgement Free Zone where members can feel comfortable and motivated to reach their fitness goals.



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