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Customer Service Representative

2 months ago

McHenry, Illinois, United States Planet Fitness Full time
{"title": "Member Services Representative", "description": "Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
Compensation

$14.00 per hour.

Planet Fitness offers a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. As a Member Services Representative, you will play a key role in creating a positive member experience and helping to shape the future of our brand.

", "lang_code": "en"}