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Customer Service Representative

2 months ago

McHenry, Illinois, United States Transdev Full time
About Transdev

We are a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve their issues in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
  • Documentation: Maintain accurate and up-to-date records of customer interactions and issues.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent written and verbal communication skills required.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues in a fair and efficient manner.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Work Environment: We offer a collaborative and supportive work environment.