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Customer Service Representative
2 months ago
The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities:- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 60 lbs.
Planet Fitness is a team of inspiring, motivated, and fun-loving individuals who are dedicated to enhancing people's lives with an affordable, high-quality fitness experience. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
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