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Operations Support Manager

2 months ago

Portland, Texas, United States Taymax Group Full time

Location: United States of America

Compensation: $15.00 - $15.50 per hour

At Taymax Group, we take pride in fostering a workplace where our team members are passionate about their roles and committed to delivering exceptional service.

As a vital part of our organization, the Operations Support Manager will play a key role in assisting with the management of club operations, ensuring a superior experience for all members. This position will collaborate closely with the Club Manager to cultivate a positive team environment and drive the financial success of the club.

Key Responsibilities:

• Assist in the recruitment, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.

• Help maintain a welcoming environment for all members and guests, ensuring adherence to exceptional customer service standards.

• Support staff management and provide assistance to the Club Manager as required.

  • Assist in scheduling and supervising staff to ensure all shifts are adequately covered.
  • Ensure staff consistently delivers outstanding customer service.
  • Assist in addressing employee concerns or issues as they arise.
  • Support the administration of weekly employee payroll as necessary.
  • Provide backup support for absent employees as needed.

• Lead by example in all front desk activities.
  • Welcome members and guests, ensuring a friendly and inviting atmosphere.
  • Answer phone inquiries in a courteous manner and assist callers with various questions.
  • Check members into the system, conduct tours, sign up new members, and communicate updates or events.
  • Address and resolve member requests and concerns effectively.

• Assist in maintaining the cleanliness and upkeep of the club.
  • Ensure the front desk area and lobby are tidy and organized.
  • Participate in regular cleaning and maintenance tasks, including mopping spills, removing trash, and cleaning windows.
  • Help ensure the safety of employees and members by reporting maintenance needs promptly.

• Assist in ordering supplies while adhering to the club's budgetary constraints.

• Track various statistics and reports on a weekly, monthly, and annual basis.

• Manage marketing initiatives to ensure staff are informed and trained on current promotions.

• Make daily bank deposits as required.

• Perform other duties as assigned based on club needs.

Qualifications:

• Must be at least 18 years old and possess a high school diploma or GED equivalent.

• A minimum of one year of customer service experience, preferably in a gym or retail setting.

• Current CPR Certification is required.

• Basic proficiency in computer applications (Microsoft Suite) and the ability to learn new systems quickly.

• Strong supervisory, communication, and listening skills.

• A hardworking, enthusiastic, and energetic individual with a passion for health and fitness.

• Excellent customer service and problem-solving abilities.

• Ability to work independently as well as collaboratively within a team.

• Must possess a valid driver's license and have reliable transportation.

Physical Requirements:

• Continuous standing and walking during shifts.

• Frequent verbal communication in person or over the phone.

• Ability to lift up to 50 lbs.

• Occasional exposure to cleaning chemicals during shifts.

Note: Taymax Group is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and perspectives. Accommodations are available for candidates with disabilities during the selection process.

We appreciate your interest in joining Taymax Group.