Events Team Coordinator
1 day ago
We are seeking a highly motivated and customer-focused Events Team Member to join our team at The Sports Facilities Companies. As a key member of our events team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our athletes, guests, and visitors.
Key Responsibilities:- Provide excellent guest service to all guests, including event ticket and wristband concessions, wayfinding, and registration for leagues, camps, clinics, and drop-ins.
- Be knowledgeable about facility programs, including format, pricing, meeting dates, and times.
- Operate multi-line phones, record and file waivers and event information, and maintain confidentiality with guest and team member information.
- Resolve guest concerns and complaints, and direct to appropriate management as needed.
- Know and enforce facility policies and procedures, and complete special projects, daily assignments, and other duties as directed by management.
- Assist with scheduling and coordinating all facility events and parties, ensuring all party details are executed as planned and tracked.
- Communicate clearly and timely with management, gym attendants, and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties.
- Maintain inventory of paper goods, balloons, helium, party bags, giveaways, and order supplies as needed.
- Adhere to party manual, including party process, procedures, and standard game/activity curriculum.
- Flexible work schedule, including nights, weekends, holidays, and long hours, with regular attendance necessary.
- Excellent communication skills, both verbal and written.
- Ability to maintain focus in a high-volume, fast-paced environment.
- Must have excellent guest service skills, be detail-oriented, and have outstanding organizational skills.
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
- Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow team members.
- Must work well with others, take personal initiative for the betterment of the team and venue, and commit to the safety and well-being of others.
- Customer service and cash handling experience preferred or quick study.
- Must be able to lift 20 pounds waist high.
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend.
- Will be required to operate a computer.
- Facility has intermittent noise.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a championship-level team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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Events Team Coordinator
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