Customer Service Representative

5 days ago


Portland, Texas, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Store Operations team as a Customer Service Representative. As a key member of our team, you will play a vital role in building relationships with customers and providing exceptional service throughout the loan and pawn process.

Responsibilities
  • Provide personalized customer service and support to meet the financial needs of our customers.
  • Assist with customer account management, including accepting payments, monitoring, and managing customer appointments.
  • Work collaboratively with the Store Operations team to meet performance standards and drive business growth.
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Conduct vehicle appraisals accurately using our assessment tool.
  • Enter and maintain customer information in our Point-of-Sale system with accuracy and integrity.
  • Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Maintain office security protocols and conduct proper opening and closing procedures.
Qualifications
  • High School Diploma or equivalent required.
  • Customer service, sales, or retail experience.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
What We Offer
  • A comprehensive new hire training program.
  • Access to a robust learning management system.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance.
  • Traditional 401(k) and Roth 401(k) Retirement plan.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans.
  • Paid Time Off.


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