Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our Store Operations team as a Customer Service Representative. As a key member of our team, you will play a vital role in building relationships with customers and providing exceptional service throughout the loan and pawn process.
Responsibilities- Provide personalized customer service and support to meet the financial needs of our customers.
- Assist with customer account management, including accepting payments, monitoring, and managing customer appointments.
- Work collaboratively with the Store Operations team to meet performance standards and drive business growth.
- Develop and maintain strong relationships with customers to build trust and loyalty.
- Conduct vehicle appraisals accurately using our assessment tool.
- Enter and maintain customer information in our Point-of-Sale system with accuracy and integrity.
- Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain office security protocols and conduct proper opening and closing procedures.
- High School Diploma or equivalent required.
- Customer service, sales, or retail experience.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- A comprehensive new hire training program.
- Access to a robust learning management system.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance.
- Traditional 401(k) and Roth 401(k) Retirement plan.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans.
- Paid Time Off.
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Customer Service Representative
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Customer Service Representative
1 month ago
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Customer Service Representative
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Customer Service Representative
1 month ago
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Customer Service Representative
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Customer Service Representative
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