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Auto Liability Claims Adjuster II

2 months ago

Columbus, Ohio, United States Acceptance Insurance Agency of TN, Inc. Full time
Job Summary

We are seeking a highly skilled Claims Adjuster II - Auto Liability to join our team at Acceptance Insurance Agency of TN, Inc. The successful candidate will be responsible for investigating, evaluating, and negotiating Auto Liability claims to determine legal liability, damages, and coverage.

Key Responsibilities
  • Conduct thorough investigations of Auto Liability claims, including interviewing parties involved, collecting and evaluating documentation, and securing evidence.
  • Analyze coverage, determine liability, compensability, and extent of damages.
  • Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants.
  • Evaluate policy coverage, contact insureds, claimants, attorneys, and body shops to determine and establish reserve requirements.
  • Document computer logs with results of reviews and intentions for handling.
  • Compile information for decision-making and discuss claims with the claims committee as necessary.
  • Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims.
  • Determine the need for independent adjusters, cause and origin experts, economists, accident reconstructionists, and engineers.
  • Respond timely and appropriately to all settlement demands.
  • Keep internal and external customers advised of file status and other matters as required.
  • Evaluate claims for potential fraud and work with the Special Investigations Unit as necessary.
  • Assess actual damages associated with claims and conduct negotiations to settle claims.
  • Determine if subrogation exists and take steps necessary to initiate recovery efforts.
Requirements
  • Possesses strong customer service skills and behaviors.
  • Makes decisions in an informed, confident, and timely manner.
  • Maintains constructive working relationships despite differing perspectives.
  • Possesses strong organizational and time management skills.
  • Ability to negotiate skillfully in difficult situations with both internal and external groups.
  • Demonstrates strong written and verbal communication skills, promotes, and facilitates free and open communication.
  • Understanding of applicable statutes, regulations, and case law.
  • Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.
  • Easily adapts to new or different changing situations, requirements, or priorities.
  • Cultivates an environment of teamwork and collaboration.
  • Operates with latitude for un-reviewed action or decision.
  • Computer proficiency (MS Office, Excel, Word, etc.).
  • Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
  • Minimum of two (2) years of property claims handling experience.
  • High school diploma or equivalent.
  • College degree preferred or equivalent experience.
Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk.