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Automotive Claims Adjuster

2 months ago

Columbus, Ohio, United States Allstate Benefits Full time

Overview:

The landscape of the insurance industry is ever-evolving, and Allstate is at the forefront of these changes. We are committed to enhancing our services to meet the dynamic needs of our customers. This is an opportune moment to consider a role with us, where you can make a significant impact and contribute to our mission.

Our Commitment:

At Allstate, we uphold the highest standards of integrity and ethical conduct. Our core values—integrity, inclusive diversity, and accountability—are the foundation of our workplace culture. We empower our employees to lead initiatives, drive transformation, and engage with the communities we serve. Our workforce is our most valuable asset, and we operate as a cohesive unit dedicated to our customers and their needs.

Our Purpose:

Allstate is driven by a unified goal: to safeguard individuals from the uncertainties of life, enabling them to pursue their aspirations. For over 89 years, we have anticipated changes and challenges, providing our customers with reassurance and support. Our advocacy for safety measures and our innovative approaches to claims processing exemplify our leadership in the industry.

Sign-On Bonus:

This position requires prior experience in writing auto collision estimates using industry-standard estimating software such as CCC One, Audatex, or Mitchell. Eligible candidates may receive a $1000 sign-on bonus if they possess the necessary active licenses, which may include a Home Resident Property & Casualty License or an Appraiser License.

Benefits of Working with Allstate:

As part of Allstate, you will receive a comprehensive benefits package from your first day of employment, which includes:

  • Paid time off
  • Healthcare coverage
  • Retirement plans
  • Additional perks and benefits

Role Overview:

As a Field Auto Damage Adjuster, you will be integral to our auto claims process, conducting estimates directly at customer locations, repair facilities, or towing services. Your responsibilities will encompass various interactions with customers and service providers, including in-person, virtual, and written communications, as you assess and finalize estimates. This role offers a diverse array of tasks, including repairable estimates, total loss evaluations, and virtual inspections, ensuring a stimulating work environment.

Key Responsibilities:

  • Customer Service Advocate: Embody Allstate's Claims Culture by demonstrating empathy and support throughout the claims process.
  • Investigator: Conduct thorough investigations of claims, reviewing damages and interpreting policies to ascertain coverage.
  • Effective Communicator: Utilize various communication methods to guide customers through a seamless claims experience.
  • Negotiator: Assess and negotiate settlements with various stakeholders, adhering to legal and business standards.
  • Problem Solver: Employ a range of tools and critical thinking skills to navigate a fast-paced environment.
  • Documenter: Maintain accurate records and documentation of claims, ensuring compliance with company policies.

Preferred Qualifications:

  • Minimum of 18 months of experience in auto collision estimating using CCC or Mitchell.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and ability to produce comprehensive estimates.
  • Proficient in utilizing technology for claims processing.
  • Excellent organizational skills to manage multiple tasks effectively.
  • Valid driver's license and willingness to travel as required.

Licensing Requirements:

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within a specified timeframe after hiring. Our hiring team will assist you in securing the necessary licenses.

Note: This job description is not exhaustive and may include additional duties as assigned. Regular attendance is essential for this role.

Compensation: The salary range for this position is $59,250 - $90,500 annually, based on experience and qualifications.