Director of Guest Services
7 days ago
Job Summary:
We are seeking a highly motivated and experienced Director of Guest Services to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences.
Key Responsibilities:
- Lead and manage a team of guest services professionals to ensure seamless guest experiences
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure alignment and effective communication
- Monitor and analyze guest feedback to identify areas for improvement
- Ensure compliance with company policies and procedures
Requirements:
- Bachelor's degree in Hospitality, Hotel Management, or related field
- 3+ years of experience in guest services management, preferably in a family-themed resort
- Proven track record of improving guest satisfaction and loyalty
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
Click on the "Apply Now" button or chat with a recruiter to learn more about this exciting opportunity.
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Perryville, Maryland, United States Great Wolf Lodge Full time{"title": "Director of Guest Services", "content": "Job SummaryAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Guest Services to lead our Front Office, Reservations, PBX, Bell Services, and Kids Experience departments. This is a key leadership role that requires a strong focus on delivering exceptional guest experiences,...
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