Guest Safety Officer

6 days ago


Perryville, Maryland, United States Hollywood Casino Perryville Full time
Job Title: Guest Safety Officer

We are seeking a highly motivated and detail-oriented Guest Safety Officer to join our team at Hollywood Casino Perryville. As a Guest Safety Officer, you will be responsible for ensuring the safety and security of our guests and employees.

Key Responsibilities:
  • Provide superior service to our guests
  • Seek out opportunities to be of service
  • Maintain highly visible patrols to insure a safe gaming experience
  • Assure quality support to other departments so that they may serve guests more effectively
  • Promote the property promotions and events
  • Maintain public order and enforcing safety rules
  • Protecting property and assets
  • Investigate disturbances in the hotel, casino, or racing areas
  • Create fun and excitement with the customer
Requirements:
  • High school diploma or equivalent
  • Effective communication (written and verbal)
  • Previous customer service experience
  • Able to handle stressful situations dealing with the general public
  • Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
  • Need tact when dealing with difficult customers
  • Run on level surfaces, as well as, up and down stairs
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
  • Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
  • Required to initiate positive interactions with guests and employees
  • Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
  • The ability to operate company motor vehicles
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
About Us:

We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We are an equal opportunity employer and welcome applications from diverse candidates.



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