Director of Guest Services
5 days ago
Job Summary: We are seeking a highly skilled and experienced Director of Guest Services to lead our Front Office, Reservations, PBX, Bell Services, and Kids Experience departments. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences, driving operational excellence, and fostering a positive work environment.
Key Responsibilities:
- Guest Services Leadership: Manage and lead the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences.
- Human Resources: Recruit, select, orientate, train, assign, schedule, coach, counsel, and discipline employees to achieve human resource objectives.
- Operational Excellence: Achieve guest services operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
- Guest Confidence: Maintain guest confidence by maintaining service levels, inspiring repeat visits, and making the resort a family tradition.
- Safety and Security: Maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
- Professional Development: Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Requirements:
- Education: Associate's Degree in Hospitality, Hotel Management, or related field, or equivalent experience.
- Experience: 3+ years of previous Guest Service management experience, demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals.
- Certifications: Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
- Education: Bachelor's Degree in Hospitality, Hotel Management, or related field, or equivalent experience.
- Experience: Previous experience at Director level at a family-themed resort.
- Skills: Ability to multi-task and prioritize a variety of tasks with minimal direction, proven teamwork skills, enthusiastic and energetic, excellent communication skills.
Physical Requirements:
- Lifting: Ability to lift up to 20 lbs.
- Work Environment: Able to sit and/or stand for long periods of time.
-
Director of Guest Services and Operations
4 days ago
Perryville, Maryland, United States Great Wolf Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Guest Services and Operations to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for overseeing the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments, ensuring exceptional guest experiences and operational...
-
Housekeeping Operations Supervisor
2 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full timeCompensation: $0 per year - $0 per year At Great Wolf Lodge, the Housekeeping Operations Supervisor plays a vital role in enhancing the experience of families by ensuring the efficiency and effectiveness of the Housekeeping department. This pivotal position involves inspecting facilities, suggesting improvements when necessary, and establishing workflows,...
-
Food Service Team Member
4 days ago
Perryville, Maryland, United States Penn National Gaming Full timeJob SummaryWe are seeking a skilled Cook to join our team at Penn National Gaming. As a key member of our culinary staff, you will be responsible for preparing and serving high-quality food to our guests.Key ResponsibilitiesRead food orders from computer printouts and prepare food items according to established menu plans.Prepare all food items according to...
-
Customer Service Representative
4 days ago
Perryville, Maryland, United States Pilot Company Full timeAbout Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the market.Our BusinessWe operate as a top supplier of fuel, employing one of the largest tanker...
-
Subway Team Member
2 days ago
Perryville, Maryland, United States PILOT Full timeAbout Pilot CompanyPilot Company is a leading travel center and restaurant chain that offers a dynamic environment where team members can build an inclusive atmosphere with their coworkers and make a better day for every type of guest.Job SummaryWe are seeking a Subway Team Member to provide fast, friendly, and clean service to our guests. As a Subway Team...
-
Casino Safety Specialist
7 days ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Experience Officer to join our team at Hollywood Casino Perryville. As a key member of our security team, you will be responsible for providing exceptional service to our guests, ensuring their safety and well-being, and promoting a positive gaming experience.Key ResponsibilitiesGuest...
-
Sports Book Ticket Writer
4 days ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Sports Book Ticket Writer to join our team at Hollywood Casino Perryville. As a key member of our sports book team, you will be responsible for writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures.Key ResponsibilitiesWrite...
-
Promotions and Events Representative
7 days ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeAbout UsHollywood Casino Perryville is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We operate 43 destinations across North America, offering online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.Our CommitmentWe are committed to values like diversity and sustainability for our...
-
Culinary Supervisor
2 weeks ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeJOIN OUR TEAM IN REVOLUTIONIZING ENTERTAINMENT. At Hollywood Casino Perryville, we are constantly on the lookout for individuals who thrive in a vibrant and dynamic environment. As part of our team, you will engage in an exhilarating industry characterized by fast-paced days and nights. Collaborate with a diverse group of colleagues who share a passion for...
-
Night Auditor
7 days ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob Summary:We are seeking a detail-oriented Night Auditor to join our team at Great Wolf Lodge. As a Night Auditor, you will be responsible for providing nightly Front Desk support and ensuring the front office accounting records are accurate on a daily basis.Key Responsibilities:Provide exceptional guest service by greeting, answering questions, and...
-
Reservations Agent and Financial Analyst
7 days ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob Summary:We are seeking a detail-oriented Night Auditor to join our team at Great Wolf Lodge. As a Night Auditor, you will be responsible for providing nightly Front Desk support and ensuring the front office accounting records are accurate on a daily basis.Key Responsibilities:Provide exceptional guest service by greeting, answering questions, and...
-
Elementary Speech Language Pathologist
2 weeks ago
Perryville, Maryland, United States Soliant Full timePosition OverviewSoliant Health is in search of a dedicated Speech Language Pathologist to provide remote services for students in K-12 settings. This role is essential for supporting students with individualized communication needs throughout the academic year.Key Responsibilities:Develop and implement Individualized Education Plans (IEPs)Conduct one-on-one...
-
Culinary Specialist for Food Court
2 weeks ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeTRANSFORMING ENTERTAINMENT. At Hollywood Casino Perryville, we are on a mission to redefine the entertainment experience. We are in search of individuals who thrive in a vibrant atmosphere and are passionate about creating memorable moments for our guests. As part of our dynamic team, you will engage with a diverse group of colleagues who share a common goal...
-
Director, Guest Services
1 week ago
Perryville, United States Great Wolf Lodge Full timeManages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departments. Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplinin Guest Service, Director, Guest, Hospitality, Retail
-
Director, Guest Services
1 week ago
Perryville, United States Great Wolf Resorts Full timePay: $100000 per year - $100000 per year At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures. Join our Pack: • Grow your career: A great place to start or advance your career with...
-
Director, Guest Services
2 days ago
Perryville, United States Great Wolf Lodge Full timePay: $100000 per year - $100000 per year At Great Wolf, ourDirector of Guest Servicesstrives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures. Join our Pack: * Grow your career: A great place to start or advance your career with cross-training,...
-
Lead Guest Services Team Member
2 months ago
Perryville, United States Pilot Company Full timeCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...
-
Lead Guest Services Team Member
1 month ago
Perryville, United States PILOT Full timeCompany Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...
-
Guest Safety Officer PT
7 days ago
Perryville, United States PENN Entertainment Full timeAbout UsPENN Entertainment is a leading entertainment company that is changing the game. We're a dynamic and fast-paced organization that values fun, diversity, and career growth.Job SummaryWe're seeking a highly motivated Guest Safety Officer PT to join our team. As a key member of our safety and security team, you will be responsible for providing...
-
Guest Safety Officer FT
3 months ago
Perryville, United States PENN Entertainment Full timeWE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more...
-
Customer Service Associate
1 week ago
Perryville, United States Hoeckele Bakery & Deli Full timeJob OverviewHoeckele Bakery & Deli is seeking enthusiastic front of house team members to enhance our vibrant atmosphere. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.Key ResponsibilitiesWelcome patrons and accurately process their ordersDeliver meals to guests in a timely mannerMaintain cleanliness...
-
Contract Services Internal Auditor
2 months ago
Perryville, United States The Bank Of Missouri Full timeJob DetailsJob Location Remote - Perryville, MO DescriptionWorking at The Bank of Missouri At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of...
-
Contract Services BSA Compliance Officer
7 days ago
Perryville, Missouri, United States The Bank of Missouri Full timeAbout this role:The Contract Services BSA Specialist plays a critical role in ensuring the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance programs are met. This position works closely with the BSA compliance department to maintain oversight of each relationship, ensuring efficient BSA compliance programs are in place and meet regulatory...
-
Camp Cook
4 days ago
Perryville, United States Bristol Bay Shared Services Full timeJob SummaryBristol Bay Shared Services is seeking a skilled Camp Cook to join our team. As a Camp Cook, you will be responsible for planning and preparing all meals and snacks at our remote camp location.Key ResponsibilitiesPlan and cook all camp meals and snacks in a remote camp location.Work with the Camp Director to establish meal plans and order...
-
Laundry Manager
1 month ago
Perryville, United States Great Wolf Lodge Full timePay: $65000 per year - $65000 per year Summary: The Laundry Manager is the core driver of front-line efficiency and effectiveness in the laundry and housekeeping department. This leadership role inspects facilities, recommends improvements, establishes workflows, standard procedures, and quality control plans. The Laundry Manager reports to the Director of...
-
Front Desk Agent
3 months ago
Perryville, United States Great Wolf Resorts Full timePay: $0 per hour At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort. Hiring immediately with full-time,...
-
Management Development Program
2 weeks ago
Perryville, United States Great Wolf Resorts Full timeJob DescriptionThis program is a rotational program that requires relocation. Your relocation will be decided after the interview process and is not based on where you apply. Please only apply to 1 location. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. This program is a...
-
Night Auditor
3 months ago
Perryville, United States Great Wolf Lodge Full timePay: $18 per hour *Some locations offer a $1 pay differential for the Night Auditor role. At Great Wolf, ourNight Auditoris responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis. Join our Pack: * Grow your career: A great place to start or advance your career with cross-training,...
-
Night Auditor
1 month ago
Perryville, United States Great Wolf Resorts Full timeJob DescriptionPay: $18 per hour *Some locations offer a $1 pay differential for the Night Auditor role.At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.Join our Pack: * Grow your career: A great place to start or advance your career with...
-
Room Attendant
3 months ago
Perryville, United States Great Wolf Lodge Full timePay: $20.00 per hour At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. The...
-
Room Attendant
3 months ago
Perryville, United States Great Wolf Resorts Full timePay: $20.00 per hour At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. The...
-
Laundry Manager
3 months ago
Perryville, United States Great Wolf Lodge Full timePay: $60000 per year - $60000 per year Summary: The Laundry Manager is the core driver of front-line efficiency and effectiveness in the laundry and housekeeping department. This leadership role inspects facilities, recommends improvements, establishes workflows, standard procedures, and quality control plans. The Laundry Manager reports to the Director of...
-
Laundry Manager
1 month ago
Perryville, United States Great Wolf Resorts Full timeJob DescriptionPay: $65000 per year - $65000 per year Summary : The Laundry Manager is the core driver of front-line efficiency and effectiveness in the laundry and housekeeping department. This leadership role inspects facilities, recommends improvements, establishes workflows, standard procedures, and quality control plans. The Laundry Manager reports to...