Housekeeping Operations Manager

1 week ago

Perryville, Maryland, United States Great Wolf Lodge Full time
Housekeeping Manager Job Description

At Great Wolf Lodge, we're seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our Housekeeping department, you'll be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:
  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
  • Implement and manage inventory processes through the assistance of housekeeping supervisors.
  • Drive, review, and ensure proper completion of work orders and alignment to the work order process.
  • Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution.
  • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
  • Lead and mentor direct staff and housekeeping employees to ensure proper staffing/budgeting levels are maintained.
  • Train new pack members and ensure continued training and development of current staff.
  • Manage and drive training and development of supervisors.
  • Communicate regularly with housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings.
  • Ensure compliance and timely completion of the performance appraisal process; identify key talent and plan for development.
  • Model and uphold the Great Wolf guest service standards of excellence.
  • Ensure guest requests of the housekeeping department are handled in a professional and timely manner.
  • Continuously raise the bar for housekeeping guest service focus.
  • Actively participate in the Manager On Duty Program.
  • Address and resolve any guest concerns as needed to ensure guest satisfaction.
  • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced.
  • Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards.
  • Conduct and monitor Hazard Communications Programs twice yearly.
  • Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.
Requirements:
  • High school diploma or equivalent experience.
  • Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position.
  • Demonstrated knowledge and experience in labor management scheduling.
  • Demonstrated ability to lead diverse teams.
  • Demonstrated analytical, planning, and change implementation abilities.
  • Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building.
  • Demonstrated ability to effectively resolve conflict.
  • Ability to work flexible schedule including nights, weekends, and/or holidays as needed.
Desired Qualifications:
  • Experience in housekeeping, preferably at a resort or large hotel.
  • Bachelor's degree.
  • Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges.
  • Inspires and motivates team members to work together and achieve success beyond expectations.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work task.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply today

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