Director of Guest Services

1 day ago


Perryville, Maryland, United States Great Wolf Resorts Full time
Director of Guest Services

At Great Wolf Resorts, we're seeking a highly skilled and experienced Director of Guest Services to join our team. As a key member of our leadership team, you will be responsible for ensuring that our guests have an exceptional experience at our resort.

Key Responsibilities:
  • Lead and manage the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest service.
  • Develop and implement strategies to improve guest satisfaction, employee engagement, and operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless guest experiences and resolve any issues that may arise.
  • Maintain a safe, secure, and healthy environment for our guests and employees.
  • Stay up-to-date with industry trends and best practices to continuously improve our services and operations.
Requirements:
  • Bachelor's degree in Hospitality, Hotel Management, or a related field.
  • At least 3 years of experience in guest services management, with a proven track record of success.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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