Director of Guest Services
1 day ago
At Great Wolf Resorts, we're seeking a highly skilled and experienced Director of Guest Services to join our team. As a key member of our leadership team, you will be responsible for ensuring that our guests have an exceptional experience at our resort.
Key Responsibilities:- Lead and manage the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest service.
- Develop and implement strategies to improve guest satisfaction, employee engagement, and operational efficiency.
- Collaborate with cross-functional teams to ensure seamless guest experiences and resolve any issues that may arise.
- Maintain a safe, secure, and healthy environment for our guests and employees.
- Stay up-to-date with industry trends and best practices to continuously improve our services and operations.
- Bachelor's degree in Hospitality, Hotel Management, or a related field.
- At least 3 years of experience in guest services management, with a proven track record of success.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Director of Guest Services
7 days ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob Title: Director, Guest ServicesJob Summary:We are seeking a highly motivated and experienced Director of Guest Services to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest...
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Director of Guest Services
5 days ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob DescriptionJob Title: Director of Guest ServicesJob Summary:We are seeking a highly motivated and experienced Director of Guest Services to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Manage and...
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Director of Guest Services
3 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full time{"title": "Director of Guest Services", "content": "Job SummaryAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Guest Services to lead our Front Office, Reservations, PBX, Bell Services, and Kids Experience departments. This is a key leadership role that requires a strong focus on delivering exceptional guest experiences,...
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Director of Guest Services
4 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob DescriptionJob Summary: We are seeking a highly skilled and experienced Director of Guest Services to lead our Front Office, Reservations, PBX, Bell Services, and Kids Experience departments. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences, driving operational excellence, and fostering a positive...
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Director of Guest Services and Operations
3 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full timeAbout the RoleAs the Director of Guest Services and Operations at Great Wolf Lodge, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments. Your primary objective will be to ensure exceptional guest experiences, while also driving operational efficiency and excellence.Key ResponsibilitiesGuest...
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Director of Guest Services and Operations
4 weeks ago
Perryville, Maryland, United States Great Wolf Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Guest Services and Operations to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for overseeing the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments, ensuring exceptional guest experiences and operational...
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Aquatics Director
4 days ago
Perryville, Maryland, United States Great Wolf Lodge Full timeDirector of Aquatics Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Aquatics to lead our waterpark operations. As a key member of our team, you will be responsible for ensuring the highest level of guest satisfaction and employee engagement while maintaining profitability within the aquatics function.Key...
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Housekeeping Director
3 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full timeJob SummaryWe are seeking a highly skilled and experienced Housekeeping Director to join our team at Great Wolf Lodge. As a key member of our resort's leadership team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll.Key ResponsibilitiesDevelop and...
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Guest Safety Officer
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Lead Guest Services Team Member
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Perryville, Maryland, United States Pilot Company Full timeAbout Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the market.Our energy and logistics division is a top supplier of fuel, operating one of the largest...
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Customer Service Representative
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Housekeeping Operations Manager
1 week ago
Perryville, Maryland, United States Great Wolf Lodge Full timeHousekeeping Manager Job DescriptionAt Great Wolf Lodge, we're seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our Housekeeping department, you'll be responsible for ensuring the highest standards of cleanliness and guest satisfaction.Key Responsibilities:Lead and mentor housekeeping staff to ensure...
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Housekeeping Operations Manager
1 week ago
Perryville, Maryland, United States Great Wolf Lodge Full timeAbout the RoleWe are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort.Key ResponsibilitiesLead and mentor housekeeping staff to ensure cleanliness standards...
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Executive Chef
2 weeks ago
Perryville, Maryland, United States Great Wolf Lodge Full timeExecutive Chef Job DescriptionAt Great Wolf Lodge, we are seeking an experienced Executive Chef to lead our culinary team. As a key member of our management team, you will be responsible for overseeing all aspects of food preparation and presentation in our restaurants and bars.Key Responsibilities:Manage and direct the preparation and presentation of all...
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Food Service Team Member
3 weeks ago
Perryville, Maryland, United States Penn National Gaming Full timeJob SummaryWe are seeking a skilled Cook to join our team at Penn National Gaming. As a key member of our culinary staff, you will be responsible for preparing and serving high-quality food to our guests.Key ResponsibilitiesRead food orders from computer printouts and prepare food items according to established menu plans.Prepare all food items according to...
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Customer Service Representative
3 weeks ago
Perryville, Maryland, United States Pilot Company Full timeAbout Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the market.Our BusinessWe operate as a top supplier of fuel, employing one of the largest tanker...
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Subway Team Member
2 weeks ago
Perryville, Maryland, United States PILOT Full timeAbout Pilot CompanyPilot Company is a dynamic environment where team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest. We strive to make every stop on your career journey — and our guests' journey — a great one.Job SummaryWe are seeking a skilled Subway Team Member to...
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Subway Team Member
3 weeks ago
Perryville, Maryland, United States PILOT Full timeAbout Pilot CompanyPilot Company is a leading travel center and restaurant chain that offers a dynamic environment where team members can build an inclusive atmosphere with their coworkers and make a better day for every type of guest.Job SummaryWe are seeking a Subway Team Member to provide fast, friendly, and clean service to our guests. As a Subway Team...
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Casino Safety Specialist
4 weeks ago
Perryville, Maryland, United States Hollywood Casino Perryville Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Experience Officer to join our team at Hollywood Casino Perryville. As a key member of our security team, you will be responsible for providing exceptional service to our guests, ensuring their safety and well-being, and promoting a positive gaming experience.Key ResponsibilitiesGuest...
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Subway Team Member
2 weeks ago
Perryville, Maryland, United States PILOT Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Subway Cashier and Food Prep team member. As a key member of our restaurant staff, you will be responsible for providing exceptional guest service, maintaining a clean and safe environment, and operating cash registers with accuracy and efficiency.Key...