Healthcare Support Specialist
2 weeks ago
The Healthcare Support Specialist plays a vital role in assisting with the examination and treatment of patients under the supervision of a healthcare provider. This position involves interviewing patients, taking vital signs such as pulse rate, temperature, blood pressure, weight, and height, and accurately documenting information in patient records.
Key Responsibilities:
- Provide assistance to patients by offering information and services.
- Greet patients in person or via telephone to ensure a welcoming environment.
- Verify patient details by conducting interviews, recording medical histories, and confirming the purpose of visits.
- Prepare patients for their healthcare appointments by guiding them to the examination room.
- Conduct preliminary physical assessments, including measuring blood pressure, weight, and temperature; summarize patient history, perform phlebotomy, and complete other assigned tasks.
- Ensure the confidentiality of patient information by managing medical records, completing diagnostic and procedure coding, and maintaining secure documentation.
- Foster a safe and healthy work environment by adhering to established standards and legal regulations.
- Document patient examinations, treatments, and test results accurately.
- Manage medical supply inventory and perform routine maintenance on equipment.
- Communicate effectively with insurance providers, other clinics, and patients.
- Perform additional duties as required.
Qualifications:
- Minimum of 1 year of experience as a Medical Assistant.
- At least 1 year of experience in taking vital signs.
- Familiarity with EMR systems for a minimum of 1 year.
- High school diploma is required.
- Bilingual in Spanish is preferred.
- Reliable transportation is necessary.
Essential Skills:
- Communication: Demonstrates clear and persuasive verbal communication; listens attentively and seeks clarification when necessary.
- Written Skills: Produces clear and informative written content; proficient in editing for grammar and spelling.
- Team Collaboration: Willingness to assist colleagues as needed.
- Professionalism: Approaches interactions with tact; maintains composure under pressure and treats all individuals with respect.
- Problem-Solving: Effectively identifies and resolves issues in a timely manner; develops alternative solutions while maintaining professionalism.
- Commitment to Standards: Adheres to company policies and demonstrates ethical behavior in all professional interactions.
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