Customer Service Representative

4 weeks ago


Woodridge, Illinois, United States PNC Full time
Job Description

PNC is seeking a skilled Teller to join our Retail Branch organization. As a key member of our team, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during the customer interaction.
  • Apply product and procedural knowledge to solve customer's problems and adhere to all policies and procedures.

Requirements:

  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
  • No degree required, but a comparable combination of education, job-specific certification(s), and experience may be considered.

Benefits:

  • Comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
  • Up to 11 paid holidays each year, 8 occasional absence days each year, between 15 to 25 vacation days each year, depending on career level, and years of service.

About PNC:

PNC is a leading financial services organization that provides a comprehensive range of banking, investment, and wealth management services. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



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