Customer Service Ambassador

1 month ago


Woodridge, Illinois, United States Planet Fitness Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members, log amenities, and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands:
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
  • Must have a satisfactory background check.
About Planet Fitness:

Planet Fitness is a dynamic and growing company that values diversity and creates an environment where everyone can feel they belong. We are committed to enhancing people's lives with an affordable, high-quality fitness experience. As a member of our team, you will be part of a supportive, engaging workforce with an inclusive culture that encourages professional growth and development.

We are an Equal Opportunity Employer and offer a competitive compensation package, including a starting rate of $15.00 per hour. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Planet Fitness.



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