Director, Operations

1 week ago

Saint Paul, Minnesota, United States 020 Travelers Indemnity Co Full time
About the Role

We are seeking a highly skilled Director, Operations to join our Enterprise Talent Management team at 020 Travelers Indemnity Co. As a key member of our organization, you will play a critical role in driving the enablement and evolution of our enterprise talent practices.

Key Responsibilities
  • Develop and lead the implementation of operational excellence across all ETM talent practice areas, including developing a measurement strategy and dashboard to track ETM's impact.
  • Develop and maintain an Enterprise Talent Management measurement strategy, dashboard, and quarterly reporting cadence to key stakeholders to demonstrate the effectiveness and impact of ETM's talent practices.
  • Manage ETM's relationship with People Analytics and HR Operations to gain their support and insights for our measurement and reporting strategy, and to maintain alignment with the overall HR measurement strategy.
  • Stay abreast of emerging talent management technologies and software and explore opportunities to integrate new technology, software, and AI solutions and advanced analytics into our talent practices and measurement strategy.
  • Work with highly confidential human resources data in accordance with Travelers' data policies and procedures.
  • Establish, share, and drive consistent project management methodologies, along with standard templates, tools, and resources to improve efficiency and collaboration across ETM.
  • Manage ETM's relationship with our HR Operations team in identifying repeatable and scalable aspects of ETM's work to transition for implementation and ongoing execution and maintenance.
  • Manage ETM's relationships with the HR Technology and Enterprise Learning Enablement teams to drive operational excellence and to continue to advance talent practices through leveraging Workday, Degreed, and other technology.
  • Utilize external market insights to identify trends and best practices in technology, reporting, and analytics and operational excellence to inform our talent practices and their delivery.
Requirements
  • Bachelor's degree in human resources, business administration, or a related field.
  • Technological mindset with the ability to assess and use state-of-the-art technologies supporting talent and learning practices, and survey and metrics collection, analyses, and reporting.
  • Experience leveraging Workday, Degreed, Novo Ed, Perceptyx, and/or other talent, learning, and survey tools.
  • Experience capturing metrics and creating reports that drive insights and decision-making.
  • Strong analytical and problem-solving skills.
  • Exceptional skills and experience with project management, program design/management, and change management, including managing multiple competing priorities simultaneously and following through to ensure excellence in execution.
  • Strong working knowledge of Microsoft Teams, Office, PowerPoint, and Excel, including building decks, pivot tables, presentations, and exhibits, and building complex spreadsheets to track and analyze data.
  • Experience working in a highly matrixed environment, with excellent communication skills and the ability to collaborate and influence decisions across all levels of the organization.
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
About Us

020 Travelers Indemnity Co is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

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