Member Services Representative

1 week ago


Freehold New Jersey, United States First Financial Federal Credit Union Full time
Position Overview:


The Member Services Representative plays a crucial role in ensuring the seamless execution of routine financial transactions for our members. This includes handling deposits, withdrawals, loan payments, and money transfers with precision and care.

In addition to transaction processing, this role involves managing new membership applications and updating existing member accounts. The representative will also actively promote and provide guidance on the various products and services offered by First Financial Federal Credit Union.


Key Responsibilities:

  • Adhering to all regulations set forth by the Bank Secrecy Act
  • Accurately recording all transactions in accordance with established procedures
  • Ensuring compliance with internal controls and organizational policies
  • Maintaining confidentiality while managing member records and posting transactions
  • Handling cash transactions, including deposits and withdrawals, while verifying for counterfeit currency
  • Validating member identities and processing check cashing requests
  • Accepting deposits and ensuring the accuracy of deposit slips, while verifying the authenticity of checks
  • Providing member services such as ordering loan coupons, checks, and issuing ATM/Debit cards
  • Implementing holds on accounts as per organizational policies
  • Processing loan and VISA payments accurately
  • Completing transfers, vouchers, and applicable fees
  • Managing night and mail deposits efficiently
  • Ensuring ATM machines are secure and processing deposits correctly
  • Addressing and resolving member account issues
  • Balancing cash drawers by processing daily totals of currency, coins, and checks
  • Assisting in the opening and closing of the branch in line with established procedures
  • Facilitating the opening of new memberships and various types of accounts, while explaining products to members
  • Promoting all available products and services to members and referring them to the appropriate departments
  • Making referrals to the Investment & Retirement Center as necessary
  • Providing notary services if licensed
  • Supporting the transition of members to digital services offered by the Credit Union
  • Performing additional duties as assigned


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