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Customer Service Representative

2 months ago

Freehold, United States Moon Moments Ltd Full time

Customer Service Representative Wanted On-site in New Jersey

Start Date: Immediate Start

We are proud to be able to represent our new client in New Jersey, who is currently looking for a friendly, outgoing and personable Customer Service Representative to maintain their clients' accounts and serve as our main point of contact.

Objectives of the Customer Service Representative Role

  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Develop a thorough understanding of our client's products and services to be able to match customers to the right products and services as well as upsell
Customer Service Representative - Daily and Weekly Responsibilities
  • Take inquiries and requests from customers and address their needs, our client's campaigns are designed to meet their customers in places where they live, work or shop.
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organisation
  • Identify and carry out upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Customer Service Representative Requirements

The ideal candidates will have a proven track record of working in a customer-facing role, a passion for helping others and a drive to provide exceptional customer service.
  • The ability to multitask and juggle several responsibilities simultaneously
  • Strong communication skills
  • Excellent attention to detail and organizational skills
  • Solution-orientated with the ability to solve problems

If you have experience in a customer-facing role, thrive in a customer-focused environment and are seeking a fresh challenge, apply today

Apply today for Immediate Consideration:

We are looking to speak with qualified applicants ASAP