Technical Support Specialist

3 weeks ago

Richmond, Virginia, United States ABB Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at ABB. As a Technical Support Engineer, you will play a critical role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Key Responsibilities
  • Provide technical support to customers, identifying and resolving complex issues in Critical Power Systems.
  • Contribute to customer satisfaction by executing support work according to customer expectations, ensuring timely and cost-effective support.
  • Identify opportunities to address additional concerns and report them to the account team through local business processes.
  • Support basic technical support cases, analyzing technical problems through communication with customers and remote connections to assets.
  • Execute wrap-up and follow-up of support cases, identifying improvement needs and driving minor improvement actions.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, plus 8 years of experience, or Associate degree plus 10 years of experience, or Diploma/GED plus 12 years of experience in Technical Support or a related role.
  • Experience with Power Management software and monitoring tools, Power Electronics, and Critical Power Systems.
  • Strong technical troubleshooting skills, with the ability to diagnose and resolve complex issues in Critical Power Systems.
  • Experience with support ticketing systems and remote support tools, strong customer service orientation, and a commitment to helping customers.
  • NETA Certification, NICET Certification, CompTIA Certification, or Licensed Electrician, preferred.
About ABB

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, we encourage you to apply today.

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Innova Solutions Full time

    {"title": "Technical Support Specialist", "content": "Job SummaryInnova Solutions is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues, providing technical guidance and...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Focused HR Solutions Full time

    Job DescriptionFocused HR Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Tier 2 and 3 technical support to internal clients on a day-to-day basis.Act as a backup to Client...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Securitas Electronic Security Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Securitas Electronic Security. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a timely and...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.You will work closely with our team to resolve issues,...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Saxon Global Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Saxon Global. As a key member of our Applications Support team, you will be responsible for providing technical support for our University's Third-party systems and ERP (Banner) system.Key ResponsibilitiesProvide technical support for Third-party systems and ERP...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.Key Responsibilities:Provide daily onsite support to...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Crescens Inc. Full time

    Job DescriptionCrescens Inc. is seeking a skilled Technical Support Specialist to join our team. As a Help Desk Technician, you will be the primary point of contact for providing technical support to all areas within the organization.Key Responsibilities:Technical Support: Provide timely and effective technical support to users, including troubleshooting,...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Cynet Systems Full time

    Job Description:Job Summary: We are seeking a highly skilled Technical Support Analyst to join our team at Cynet Systems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our clients and ensuring that their IT needs are met.Key Responsibilities:Determine the technical needs of our clients and communicate them to...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Strategic Staffing Solutions Full time

    Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the stability and performance of our learning management system, Docebo. Your primary focus will be on addressing internal user concerns via shared inbox and Slack channels, providing...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The ideal candidate will have a strong background in computer systems and network administration, with excellent problem-solving skills and the ability to work...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology.Key ResponsibilitiesIdentify, analyze, and initiate resolutions as second-level support for all PC and peripheral connectivity devices.Responsible for...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Infranet Technologies Group Full time

    Position Overview: IT Support Analyst at Infranet Technologies GroupRole SummaryInfranet Technologies Group is seeking a proficient IT Support Analyst to enhance our service delivery. This role focuses on providing exceptional technical assistance and customer support to our valued clients. As a leading regional provider of IT Managed Services and Technology...

  • Technical Support Specialist I

    3 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist I to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The successful candidate will work with a team of support specialists to provide optimal service and support to County employees.Key...

  • Senior Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Capital One. As a key member of our IT operations team, you will be responsible for providing exceptional customer support to our enterprise workforce.Key ResponsibilitiesProvide technical support operations, including end-user support, IT incident management,...

  • Field Technical Support Specialist

    5 days ago

    Richmond, Virginia, United States Watsco Full time

    Job Title: Field Technical Support Specialist - VRF SystemsWe are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Morton Full time

    Job SummaryMorton is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to all areas within the organization.Key ResponsibilitiesTechnical Support: Provide technical support to all areas within the organization, including troubleshooting and resolving...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States ABB Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at ABB. As a Technical Support Engineer, you will play a critical role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.Key...