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Retail Store Manager

2 months ago

Dayton, Tennessee, United States Captain D's Full time

About Captain D's

Captain D's is a leading fast-casual seafood restaurant chain that is committed to serving high-quality food and providing exceptional customer service. We are seeking a highly skilled and experienced Store Operations Manager to join our team.

Job Summary

The Store Operations Manager will be responsible for overseeing the day-to-day operations of our store, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing inventory, labor costs, and financials, as well as supervising staff and providing excellent customer service.

Key Responsibilities

  • Store Management
    • Responsible for the overall management of the store, including staff supervision, inventory management, and financial control.
    • Ensure that all store operations are running smoothly and efficiently, and that all staff are performing their duties to the highest standard.
  • Staff Supervision
    • Supervise and train staff to ensure that they are providing excellent customer service and meeting sales and customer service targets.
    • Manage staff schedules, including hiring, training, and evaluating staff performance.
  • Inventory Management
    • Manage inventory levels, including ordering and receiving stock, and ensuring that all stock is accurately counted and stored.
    • Monitor and control inventory costs, and implement strategies to reduce waste and improve efficiency.
  • Financial Management
    • Manage the store's financial performance, including budgeting, forecasting, and financial reporting.
    • Monitor and control labor costs, and implement strategies to reduce costs and improve efficiency.
  • Customer Service
    • Ensure that all customers receive excellent service, and that all customer complaints are handled promptly and professionally.
    • Monitor and improve customer satisfaction, and implement strategies to increase customer loyalty and retention.

Requirements

  • Leadership Experience
    • At least 2+ years of leadership experience in the retail or hospitality industry, with a proven track record of success in managing financial results.
  • Business Acumen
    • Strong business acumen, with the ability to analyze financial data and make informed business decisions.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, and other stakeholders.
  • Problem-Solving Skills
    • Strong problem-solving skills, with the ability to analyze problems and implement effective solutions.
  • Teamwork
    • Ability to work effectively as part of a team, and to lead by example.

What We Offer

Captain D's offers a competitive salary and benefits package, including:

  • Competitive pay
  • Monthly bonus opportunities
  • 401k eligibility after 90 days
  • Schedule flexibility
  • Fun work environment
  • Meal benefits
  • Benefit plans include medical, dental, vision, and vacation
  • Employee Referral Program
  • Clear path for growth and career advancement