Retail Operations Manager

4 days ago


Dayton, Ohio, United States The UPS Store 2578 Full time

The UPS Store 2578 seeks a highly skilled Assistant Center Manager to support the day-to-day operations of our retail location. This key role involves collaborating with the Center Manager to drive productivity, ensure exceptional customer service, and contribute to financial management and reporting.

Key Responsibilities:

  • Assist with personnel management, including recruiting, training, and coaching associates
  • Schedule work assignments and facilitate weekly or monthly staff meetings
  • Monitor and evaluate customer service delivery and satisfaction
  • Develop and implement the store marketing program
  • Manage Center financials and prepare reporting
  • Oversee inventory management and maintenance
  • Review employee timesheets and submit for payroll processing

Requirements:

  • High school diploma or equivalent required
  • Advanced education or relevant experience desired
  • One year of supervisory experience in logistics, retail, or a related industry
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Excellent communication and customer service skills


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