Retail Store Operations Manager

2 days ago


Dayton, Ohio, United States The UPS Store Full time
Assistant Center Manager Job Description

The Assistant Center Manager plays a vital role in supporting the Center Manager in the day-to-day operations of our retail location. This includes opening and closing the center, managing productivity, and ensuring the team delivers exceptional customer service to all customers. The Assistant Center Manager is also responsible for monitoring cost control and expenses, contributing to weekly and monthly reports, and helping to achieve defined targets.

Key Responsibilities:
  • Assist with personnel management, including recruiting, training, scheduling, and coaching associates
  • Schedule work assignments and facilitate weekly or monthly staff meetings
  • Monitor and evaluate customer service delivery and satisfaction
  • Help develop and implement the store marketing program
  • Manage Center financials and prepare reporting
  • Oversee inventory management
  • Review daily employee timesheets and submit for payroll processing
  • Ensure Center maintenance, including cleanliness, safety, and organization
Qualifications:
  • High school diploma or equivalent required
  • Advanced education degree or coursework desired
  • One year of supervisory experience in logistics, retail, or a relevant industry
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong customer service skills and abilities

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