Financial Services Collection Specialist

4 weeks ago


Andover, Massachusetts, United States FH Cann & Associates Full time
Job Summary

We are seeking a highly skilled Financial Services Collection Specialist to join our team at FH Cann & Associates. As a Financial Services Collection Specialist, you will be responsible for establishing contact with borrowers to discuss delinquencies and offer available solutions. You will also be responsible for locating/skip-tracing borrowers using state-of-the-art skip-tracing tools combined with internet access. Additionally, you will record accurate and detailed notes, update account status and borrower information, and meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.

Key Responsibilities
  • Establish contact with borrowers to discuss delinquencies and offer available solutions
  • Locate/skip-trace borrowers using state-of-the-art skip-tracing tools combined with internet access
  • Record accurate and detailed notes; update account status and borrower information
  • Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
Work Environment
  • Call/Contact Center; In-Office
Requirements
  • Must possess excellent verbal negotiation, customer service, and communication skills
  • Well organized, results-driven, and able to work in a high-volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally
  • Excellent time management
  • Applicants may be required to pass a background check
Preferred Education & Experience
  • Proficiency with Internet Explorer, Microsoft Excel, and Word, Outlook email, and Adobe Acrobat
  • High school diploma or equivalent
  • Experience in debt collection, sales, telephone customer service, telemarketing, banking, financial services, call center, or administrative preferred but not required


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