Financial Services Collection Specialist
4 weeks ago
We are seeking a highly skilled Financial Services Collection Specialist to join our team at FH Cann & Associates. As a Financial Services Collection Specialist, you will be responsible for establishing contact with borrowers to discuss delinquencies and offer available solutions. You will also be responsible for locating/skip-tracing borrowers using state-of-the-art skip-tracing tools combined with internet access. Additionally, you will record accurate and detailed notes, update account status and borrower information, and meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
Key Responsibilities
- Establish contact with borrowers to discuss delinquencies and offer available solutions
- Locate/skip-trace borrowers using state-of-the-art skip-tracing tools combined with internet access
- Record accurate and detailed notes; update account status and borrower information
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
- Call/Contact Center; In-Office
- Must possess excellent verbal negotiation, customer service, and communication skills
- Well organized, results-driven, and able to work in a high-volume and fast-paced office environment
- Ability to resolve challenging situations calmly and professionally
- Excellent time management
- Applicants may be required to pass a background check
- Proficiency with Internet Explorer, Microsoft Excel, and Word, Outlook email, and Adobe Acrobat
- High school diploma or equivalent
- Experience in debt collection, sales, telephone customer service, telemarketing, banking, financial services, call center, or administrative preferred but not required
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Financial Account Manager for Multiple Clients
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Financial Services Representative
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Director of Financial Planning and Analysis
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Financial Planning Specialist
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National Client Solutions Manager
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Field Services Specialist
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Senior Financial Analyst
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Client Onboarding Specialist
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Customer Service Specialist
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Financial Advisor
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Facilities Maintenance Specialist
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Debt Collector Specialist
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Principal Financial Analyst
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HSPD-12 Government Badging Specialist
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Financial Advisor
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Cash Applications Specialist
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Payroll and Accounting Specialist
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