Technology Support Specialist

1 month ago


Des Moines, Iowa, United States Best Buy Full time
Job Summary

We are seeking a skilled and customer-focused Technology Support Specialist to join our team at Best Buy. As a key member of our Geek Squad, you will provide exceptional support to customers seeking technology solutions and knowledge.

Key Responsibilities
  • Provide timely and positive service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • 3 months of experience in working in retail or customer service
  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry
  • Ability to work a flexible schedule, including holidays, nights, and weekends
What We Offer
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.


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