Field Service Manager
1 week ago
The Field Service Manager is a key role within Technical Safety Services, responsible for managing the day-to-day operations of their specific region of responsibility. This includes supervising field service personnel, overseeing workflow efficiency, and ensuring service quality expectations are met.
Key Responsibilities
• Manage and develop a team of field service technicians to service a specific geography of customers across a diverse set of service offerings.
• Partner with upper field service management to ensure efficiency and productivity goals are met, aligning with regional growth targets.
• Coordinate with senior staff and the training department to ensure sufficient training and development of field staff.
• Collaborate with operations to optimize technician scheduling and address logistical issues.
• Maintain awareness and involvement in customer situations and equipment problems.
• Occasionally perform testing, certification, environmental monitoring, calibration, and other services on client premises.
• Act as an interdepartmental liaison with other department managers and corporate shared services, providing support as needed.
What We Offer
TSS provides a competitive salary range of $75,000 - $110,000 annually, along with a comprehensive benefits package, including medical, vision, and dental insurance, 401(k) plan with company matching contribution, long-term disability, short-term disability, and life insurance, and competitive Paid Time Off (PTO) and company paid holidays.
Requirements
• High school diploma, with a bachelor's degree in a related field of study preferred.
• 2 years of relevant business leadership experience, including profit/loss and key performance indicators.
• Some people management experience.
• Combination of education, training, and related experience may meet requirements.
Desired Skills
• Excellent customer service and relationship building skills.
• Demonstrated leadership, business, and management skills.
• Proficient with the Microsoft Office suite.
• Strong interpersonal skills to drive collaboration, commitment, and productivity when working with cross-functional teams and customers.
• Ability to manage a team to achieve business goals together.
• Strong verbal and written communication, including the use of open and constructive feedback.
About Us
TSS is a passionate equal opportunity employer and celebrates diversity. We are committed to providing a safe and inclusive work environment for all employees.
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