Field Service Coordinator

4 days ago

Marquand, Missouri, United States CenterWell Home Health Full time
About the Role

We are seeking a highly skilled and compassionate Field Service Coordinator to join our team at CenterWell Home Health. As a Field Service Coordinator, you will play a vital role in assessing and evaluating the needs of our members, guiding them toward and facilitating interaction with resources appropriate for their care and well-being.

Responsibilities
  • Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
  • Establish goals and priorities, evaluate resources, develop plan of care, and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of members and caregivers.
  • Develop and continuously modify Service Plans, involving applicable members of the care team in care planning.
  • Support members through navigation of their LTSS and related environmental and social needs, utilizing available information to prevent duplicative assessments.
  • Focus on supporting members and/or caregivers in accessing long-term services and support, social, housing, educational, and other services, regardless of funding sources to meet their needs.
  • Assist members in maintaining Medicaid eligibility.
  • Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.
Requirements
  • Prior experiences in healthcare and/or case management.
  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
  • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
  • Proven ability of critical thinking, organization, written and verbal communication, and problem-solving skills.
  • Ability to manage multiple or competing priorities in a fast-paced environment.
  • Ability to use a variety of electronic information applications/software programs, including electronic medical records.
  • Must perform job responsibilities in Indiana.
  • Ability to work Monday-Friday, 8:00am-5:00pm.
Preferred Qualifications
  • Bilingual (English/Spanish).
  • Bilingual (English/Burmese).
  • Nursing home diversion or long-term care case management experience.
  • Experience with Medicare & Medicaid recipients.
  • Experience with electronic case note documentation and documenting in multiple computer applications/systems.
  • Experience working with the geriatric population.
  • Experience with health promotion, coaching, and wellness.
  • Knowledge of community health and social service agencies and additional community resources.
  • Experience working with a Waiver Program.
Work-At-Home Requirements
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
  • Satellite, cellular, and microwave connections can be used only if approved by leadership.
  • Associates who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide home or hybrid home/office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI/ HIPAA information.
Travel
  • This position will require a minimum of 100% travel to cover 6-7 counties in your region of Indiana.
  • Must have a valid driver's license with reliable transportation and the ability to travel within the state.
  • This role is part of Humana's Driver Safety Program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
Screening
  • This role is considered patient-facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be tested for TB.
About Us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health, delivering the care and service they need, when they need it.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements.

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