Field Service Operations Manager

1 week ago


Marquand, Missouri, United States Flock Group Full time
About the Opportunity

Flock Group is seeking an experienced Field Service Operations Manager to join our team. As a key member of our Field Operations team, you will be responsible for the speed, quality, and consistency of installations and maintenance of a distributed fleet of equipment to solve crime.

You will manage a team of field technicians, electricians, and contractors to complete all warranty repairs and service requests within service level and cost. This includes providing first and second-level troubleshooting for all service requests, coordinating field activities to service sites, either by internal resources or contractors, and owning customer relationships for service provided.

Additionally, you will provide product and service training to customers, manage service appointments and work orders, and communicate opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.

About You

To be successful in this role, you will need:

  • Experience leading and building teams
  • Strong home construction or residential electrical knowledge
  • Excellent judgment in customer relations and managing company resources
  • Strong written and communication skills in order to communicate with all levels of management
  • Ability to travel overnight up to 50% of the time
  • Extensive customer service skills
  • Detail-oriented with the ability to multitask
  • Ability to work under pressure with strict time deadlines
  • Strong problem-solving skills
  • Ability to work as a team member and interact with other departments
  • Computer proficiency; Google products specifically
  • Working knowledge of Salesforce.com desired, but not required
  • Fluency in Spanish is desired, but not required
  • General or electrical license desired, but not required


  • Marquand, Missouri, United States Technical Safety Services Full time

    About Technical Safety Services:Technical Safety Services is a leading provider of environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation.About the Role:We are seeking a highly motivated and experienced Field Service Operations Manager to join...


  • Marquand, Missouri, United States Service Experts Full time

    Why You Should Consider Joining the Service Experts Team?Our workforce is composed of top-tier professionals; we prioritize integrity in our service to both clients and team members. We equip our staff with comprehensive training, robust support, and opportunities for limitless career advancement. Become an EXPERT with us!Benefits and Perks for YOU at...


  • Marquand, Missouri, United States Technical Safety Services Full time

    About the RoleThe Field Service Manager - Regional Operations Lead is a key team member and contributor that helps manage the day-to-day operations of their specific region of responsibility, which includes all field service personnel supervision and oversight of general workflow to ensure productivity and service quality expectations are met.Key...


  • Marquand, Missouri, United States TDW Inc Full time

    Company OverviewAt TDW Inc, we prioritize our people, ensuring that the pipelines serving our communities operate with the utmost safety and reliability. Our dedication is reflected in our expertise, experience, and unwavering commitment to excellence.Position SummaryThe Field Operations Manager is responsible for organizing and overseeing HT&P field...


  • Marquand, Missouri, United States TDW Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Pipeline Operations Coordinator to join our team at TDW Inc. As a key member of our operations team, you will be responsible for overseeing and directing HT&P field operations to ensure safe and reliable service delivery to our customers.Key ResponsibilitiesProject Management: Oversee all HT&P...


  • Marquand, Missouri, United States Jobot Full time

    Field Operations Manager - National Commercial ConstructionAt Jobot, we pride ourselves on our commitment to teamwork and integrity in the construction industry. We are a prominent General Contractor based in Indianapolis, specializing in a diverse range of construction projects across the healthcare, commercial, and industrial sectors. We are currently on...


  • Marquand, Missouri, United States Civil & Environmental Consultants, Inc. Full time

    About the RoleCivil & Environmental Consultants, Inc. is seeking a highly skilled Survey Crew Chief to join our team. As a Survey Crew Chief, you will be responsible for leading a team of surveyors in the field, conducting boundary surveys, ALTA/ACSM Land Title surveys, topographic surveys, photo control surveys, route surveys, and construction stakeout.Key...


  • Marquand, Missouri, United States Otis Elevator CO Full time

    Position Overview:The Senior Field Operations Supervisor will play a crucial role in managing the repair services within our organization. This position is designed for a proactive leader who is committed to overseeing equipment repairs, as well as the selection, training, and safety of team members involved in various projects.Key Responsibilities:1. Lead...


  • Marquand, Missouri, United States KONE Full time

    About KONEKONE is a global leader in the elevator and escalator industry, providing innovative solutions for building owners and occupants. Our mission is to improve the flow of urban life by providing safe, convenient, and reliable transportation solutions.Job SummaryWe are seeking a highly motivated and experienced Service Operations Manager to join our...


  • Marquand, Missouri, United States KONE Full time

    About KONEKONE is a global leader in the elevator and escalator industry, providing innovative solutions for building owners and occupants. Our mission is to improve the flow of urban life by providing safe, convenient, and reliable transportation solutions.Job SummaryWe are seeking a highly motivated and experienced Service Operations Manager to join our...


  • Marquand, Missouri, United States Otis Worldwide Corporation Full time

    Otis Worldwide Corporation is seeking a skilled professional to oversee field operations, managing a significant portfolio of non-contract repair and hydraulic elevator modernization initiatives. The key responsibilities for this role include:Leading and coordinating field operationsOffering assistance for ongoing sales ordersOverseeing route management and...


  • Marquand, Missouri, United States McLaren Port Huron Full time

    About McLaren Port HuronMcLaren Port Huron is a comprehensive health network dedicated to delivering high-quality, evidence-based patient care. Our organization encompasses a variety of facilities and services, including hospitals, outpatient centers, and specialized care networks, all aimed at enhancing the health and well-being of our communities.Position...


  • Marquand, Missouri, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Aramark. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring the highest level of quality and customer satisfaction.Key ResponsibilitiesDevelop and implement effective production...


  • Marquand, Missouri, United States Community Health Network Full time

    About the RoleThe Supervisor for Environmental Services will be responsible for maintaining the hospital in a clean, safe, and orderly condition through delegation to and supervision of Environmental Service Partners and Floor Technicians.Key ResponsibilitiesOversee the daily operations of the Environmental Services department to ensure efficient and...


  • Marquand, Missouri, United States Xylem Full time

    About the RoleXylem is seeking a highly skilled Senior Field Service Technician to join our team. As a key member of our operations team, you will be responsible for performing field service activities at customer sites in a safe and efficient manner.Key ResponsibilitiesPerform proactive system troubleshooting and maintenance of mechanical, electrical, and...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to lead our fast-paced receiving and shipping department in meeting daily customer demands. As a key member of our logistics team, you will be responsible for coordinating logistics to ensure timely and efficient order fulfillment, providing outstanding customer service,...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to lead our fast-paced receiving and shipping department in meeting daily customer demands. As a key member of our logistics team, you will be responsible for coordinating logistics to ensure timely and efficient order fulfillment, providing outstanding customer service,...


  • Marquand, Missouri, United States Summers Plumbing Heating & Cooling Full time

    {"title": "HVAC Field Supervisor", "description": "Join Our Team at Summers Plumbing Heating & CoolingWe are a growing company with a close-knit team that values excellence and customer satisfaction. Our employee-owned company offers a competitive compensation package, including paid holidays, vacations, health and dental insurance, and a 401K plan with...


  • Marquand, Missouri, United States KONE Full time

    About KONE:Established in 1910, KONE stands as a premier global provider of elevators, escalators, and automatic building doors. We specialize in delivering comprehensive solutions for maintenance and modernization that enhance the value of buildings throughout their entire life cycle.Role Overview:The Service Operations Manager will oversee the service...


  • Marquand, Missouri, United States Best Western Group Full time

    Area Operations Manager - Hospitality Services (Remote)Position OverviewBest Western Hotels & Resorts stands as a prominent global hospitality network, encompassing three distinct hotel brands: WorldHotels Collection, Best Western Hotels & Resorts, and SureStay Hotel Group.Role ObjectiveThe primary goal is to enhance member value through operational support,...