Front Desk Operations Manager
2 weeks ago
Hilton Garden Inn is hiring a Front Desk Operations Manager to drive guest satisfaction and supervise our front desk team.
With an estimated annual salary of $60,000-$70,000, this role offers a competitive compensation package.
Key Responsibilities:
- Liaise with guests, respond to inquiries, and address complaints in a professional manner.
- Oversee front desk operations, including supervision of staff, training, and performance evaluations.
- Maintain accurate records, generate reports, and provide financial updates to management.
- Develop and implement strategies to enhance customer service, driving repeat business and positive reviews.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements:
- 1+ year of experience in hospitality, preferably in a supervisory role.
- Strong communication, leadership, and problem-solving skills.
- Proficiency in MS Office and ability to learn new software quickly.
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