Customer Experience Director

7 days ago


Warner Robins, Georgia, United States Hilton Garden Inn Full time
Front Desk Service Lead Job Overview:

We are seeking a highly skilled Front Desk Service Lead to join our team at Hilton Garden Inn. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Ensuring excellent customer service by resolving guest queries and complaints in a timely and professional manner.
  • Training front desk staff to provide outstanding service and implement hotel policies.
  • Generating occupancy reports and compiling financial information for senior management.

Requirements:

  • A high school diploma or equivalent certification (GED).
  • Proficiency in MS Office and bookkeeping skills desired.
  • Superb communication, management, and multitasking skills.
  • At least 2 years of previous experience in the hospitality industry.
  • Estimated Salary: $55,000 - $70,000 per annum


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