Hotel Front Office Director
3 weeks ago
We're seeking a seasoned Hotel Front Desk Manager at Hilton Garden Inn to deliver exceptional customer service and lead our team to success.
Estimated salary: $55,000 - $65,000 per year based on location.
Job Description:
Overview
- Provide top-notch customer service to hotel guests, ensuring their needs are met and exceeded.
Responsibilities
- Serve as the face of the operation, interacting with guests and staff daily.
- Supervise front desk staff, train new hires, and implement hotel policies.
- Manage front desk operations, including budgeting and ordering office supplies.
- Communicate effectively with guests, addressing concerns and resolving issues promptly.
- Generate occupancy reports and compile financial information for management.
Qualifications
- High school diploma or equivalent required; hospitality experience preferred.
- Familiarity with MS Office and bookkeeping skills a plus.
- Excellent communication, leadership, and multitasking skills essential.
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