Customer Service Director

3 weeks ago


Warner Robins, Georgia, United States Hilton Garden Inn Full time

Join our team at Hilton Garden Inn as a Hotel Front Office Manager and take advantage of this exciting opportunity to lead a team of front desk staff and provide exceptional customer service to our guests. With a strong background in hospitality and experience in managing front desk operations, you will be responsible for ensuring that our hotel meets the highest standards of quality and service.

**Responsibilities:**

  • Supervise and lead a team of front desk staff to ensure excellent customer service and efficient check-in and check-out processes.
  • Manage the front desk budget and oversee the ordering of office supplies as needed.
  • Communicate effectively with guests, respond to inquiries, and resolve any complaints in a timely and professional manner.
  • Generate occupancy reports and compile financial information for the general manager.
  • Direct front desk operations to ensure customer service meets our high standards for guest satisfaction.

**Requirements:**

  • A high school diploma or equivalent certification (GED) is required.
  • Experience with MS Office and bookkeeping skills are desired.
  • Superb communication, management, and multitasking skills are essential.
  • At least 1 year of previous experience working in the hospitality industry is preferred.

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.



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