Desktop Support Specialist

4 days ago


New York, New York, United States ClifyX Full time
Job Title: Desktop Support Engineer

Job Summary:
ClifyX is seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support for desktops, laptops, and mobile devices, as well as troubleshooting and resolving technical issues related to Windows OS imaging, installation, and configuration. You will also be responsible for supporting Exchange Online, Office 365 Administration, and Office 365 Pro plus related issues, as well as Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues. Additionally, you will be responsible for supporting SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents, OneDrive Access, Storage related issues, and Win 10 Automated Deployments. You will also be responsible for handling Hardware/Software requests from dedicated locations, providing support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements, and handling Secure Wipe, Asset Disposal as per agreed process. You will also be responsible for maintaining Asset Inventory of existing devices and buffer stock if any, and providing support for Network/Storage/Server related activities on the site wherever required. You will be required to have good understanding of IT Service Management Processes, Basic understanding on SCCM activities, Good understanding on group policy and active directory, and provide break fix support wherever necessary. You will also be required to have good understanding of Service now.

Responsibilities:
• Provide technical support for desktops, laptops, and mobile devices
• Troubleshoot and resolve technical issues related to Windows OS imaging, installation, and configuration
• Support Exchange Online, Office 365 Administration, and Office 365 Pro plus related issues
• Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
• Support SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
• Support OneDrive Access, Storage related issues, and Win 10 Automated Deployments
• Handle Hardware/Software requests from dedicated locations
• Provide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements
• Handle Secure Wipe, Asset Disposal as per agreed process
• Maintain Asset Inventory of existing devices and buffer stock if any
• Provide support for Network/Storage/Server related activities on the site wherever required
• Have good understanding of IT Service Management Processes
• Basic understanding on SCCM activities
• Good understanding on group policy and active directory
• Provide break fix support wherever necessary
• Have good understanding of Service now

Requirements:
• CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
• HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service
• Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment

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