Senior Desktop Engineer

2 days ago


New York, New York, United States City of New York Full time
Job Title: Senior Desktop Engineer

Join the City of New York's Bureau of Technology Development and Systems as a Senior Desktop Engineer. This role is responsible for overseeing all aspects of desktop infrastructure and end-user support.

Key Responsibilities:
  • Provide exceptional customer service to FDNY personnel via phone, email, and in-person interactions.
  • Work closely with Technical Support Center, Asset Management, Mobility Unit, vendors, and other technical teams to ensure seamless support.
  • Analyze, troubleshoot, and resolve technology issues received via email, phone, and in-person.
  • Maintain, repair, and troubleshoot desktop hardware and software packages.
  • Provision equipment to ensure adherence to agency standards for access control, security, and application deployment.
  • Manage multiple projects within the desktop team.
Requirements:
  • A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support.
  • Or an associate degree or 60 semester credits from an accredited college or university and three years of satisfactory full-time experience as described above.
  • Or a four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described above.
About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.



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