Security Officer

4 weeks ago


Key Largo, Florida, United States Shaner Hotel Group Full time
Job Summary

As a Security Officer at Shaner Hotel Group, you will be responsible for maintaining a safe and secure environment for our guests and employees. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Patrol hotel facilities to prevent and detect signs of unauthorized activity, theft, or other security breaches.
  • Respond to emergency situations, such as duress alarms, guest/employee accidents, and vehicle accidents/thefts.
  • Maintain complete awareness of hotel facilities and services, including surveillance cameras and alarm systems.
  • Handle deliveries received during non-business hours, following hotel procedures.
  • Monitor and report any suspicious activity or potential security threats.
  • Provide excellent customer service to guests and employees, responding to their needs and concerns in a professional and courteous manner.
  • Maintain confidentiality of all Security and hotel reports/documents.
  • Provide interdepartmental assistance upon request to ensure optimum service to guests.
  • Provide security service for banquet functions/meeting rooms as assigned.

Requirements
  • High school graduate or equivalent; college degree or vocational training a plus.
  • Minimum 1-year prior experience in a similar position of dealing with the general public.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Bilingual English/Spanish a plus.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Ability to endure abundant physical movements in carrying out job duties.
  • Ability to ensure security of all persons and property.
  • Ability to remain calm and courteous with demanding/difficult employees and/or situations.
  • Ability to perform job functions to standards under pressure of tense/confrontational situations.
  • Ability to ensure security and confidentiality of guest and employee information.
  • Ability to enforce hotel's standards, policies, and procedures with hotel staff.
  • Marriot experience preferred.
  • Must have a valid State Driver's License and clean driving record.

About Us Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners, and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website.

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