Customer Service Operations Manager

1 week ago


Raleigh, North Carolina, United States Frontier Auto Parts Full time

Company Overview:
Frontier Auto Parts is a leading distributor of aftermarket auto body collision components, serving repair facilities in the Raleigh area since its inception. We pride ourselves on delivering high-quality products and exceptional service to our clients.

Position Summary:
We are currently seeking a Customer Service Representative Manager to oversee our customer service operations. The ideal candidate will possess strong leadership skills and preferably be fluent in Spanish.

Key Responsibilities:

  • Lead and manage a team of customer service representatives.
  • Resolve complex customer inquiries and issues.
  • Process customer orders efficiently.
  • Verify availability and pricing of auto parts.
  • Communicate with customers to confirm order details and provide updates.
  • Collaborate with management and other departments to enhance sales and customer satisfaction.
  • Conduct necessary research and outreach.
  • Monitor team performance and implement improvements.
  • Handle returns and payment processing.
  • Work schedule: Monday to Friday, from 7:30 AM to 5 PM or 6 PM, with a preference for 6 PM.
  • Overtime hours compensated at 1.5 times the hourly rate.

Qualifications:

  • Proven management experience in customer service and sales.
  • Fluency in Spanish is preferred but not mandatory.
  • Excellent communication skills and a strong team player.
  • Proficient in computer usage, including data entry and navigation.
  • Knowledge of auto parts is a plus, though training will be provided.
  • Must be able to pass a background check.

Compensation:
Salary will be determined based on qualifications and experience. Frontier Auto Parts offers competitive weekly pay, paid time off, and comprehensive benefits including medical, dental, and vision coverage.



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