Customer Service Representative

2 weeks ago


Raleigh, North Carolina, United States Once Upon a Child - Raleigh Full time
Job Overview

Once Upon a Child Raleigh is seeking a friendly and enthusiastic Customer Service Representative to enhance our retail environment. This role primarily involves operating cash registers, managing stock, and ensuring a pleasant shopping experience for our customers.

The ideal candidate will possess reliability and outstanding customer service abilities, demonstrating accuracy and a commitment to excellence.

Key Responsibilities:
  • Customer Engagement: Welcome customers as they enter the store, addressing inquiries and assisting with product location. Resolve any issues that may arise during their shopping experience.
  • Cash Management: Process transactions accurately, accepting various payment methods. Balance the cash register at the start and end of each shift, and handle returns or exchanges in accordance with store policies.
  • Inventory Management: Ensure timely processing of merchandise, including tagging and organizing items for display.
  • Communication: Answer phone calls and assist with general inquiries.
  • Store Operations: Support the opening and closing procedures of the store, ensuring all tasks are completed efficiently.
Qualifications:
  • High school diploma or equivalent.
  • Exceptional customer service skills.
  • Strong verbal communication abilities.
  • Proficient in operating cash registers and related equipment.
  • Basic mathematical skills for handling transactions.
  • Familiarity with the company’s products and customer service policies.
  • Positive attitude and teamwork orientation.
  • Dependable and able to multitask effectively.
Benefits:
  • W2 employment status.
  • Part-time position.
  • Hourly wage ranging from $13 to $15 based on qualifications and experience.
  • Opportunities for career advancement and salary increases.

About Once Upon a Child: We are a dedicated retail establishment focused on providing families with affordable options for gently used baby and children's clothing, toys, and equipment. Our work culture emphasizes teamwork and exceptional customer service.



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