Healthcare Access Specialist

2 weeks ago

Dallas, Texas, United States MMC Group LP Full time
Position Overview

MMC Group is seeking dedicated Patient Services Representatives to join our team in the healthcare sector.

Contract Duration: 7+ months; potential for extension or transition to permanent role
Work Schedule: Monday to Friday, 8-hour shifts within standard business hours
Compensation: $18 per hour
Work Environment: Remote, with preference for candidates in specific time zones.

Under the guidance of an Operations Manager, the role involves delivering clearly defined services to patients, healthcare providers, and caregivers. Team members will engage directly with patients and their healthcare professionals to facilitate enrollment processes, address fundamental program inquiries, and assist in coordinating access to treatments through the patient's healthcare provider.

  • Depending on the specific services contracted, responsibilities may include:

Inbound Communication and General Program Support:
- Assessing eligibility for support programs (e.g., Copay, Patient Assistance Programs, Medicaid)
- Coordinating pharmacy services and triage
- Processing orders for wholesale transactions
- Conducting follow-up activities (e.g., gathering missing information, prior authorizations)
- Documenting and reporting adverse events as required.

  • Investigating and resolving any claim denials or underpayment issues.
  • Utilizing various methods to collect information, including phone, fax, mail, and online platforms.
  • Delivering exceptional customer service to both internal and external stakeholders; addressing customer inquiries promptly and accurately; escalating issues as necessary.
  • Reporting trends or delays to program management (e.g., billing issues, claim denials, pricing discrepancies).
  • Ensuring all program communications (phone, fax, mail) adhere to quality standards.
  • Collaborating with patients, providers, and internal teams to ensure all required documentation is complete and compliant with program policies.
  • Addressing moderate complexity problems where data analysis requires consideration of various factors. Exercising judgment within established standard operating procedures to determine appropriate actions.
  • Self-motivated and capable of managing workload from a queue (phone or system). Expected to perform duties in accordance with defined standard operating procedures, with management monitoring performance and providing feedback as needed.

Qualifications:

  • Minimum of 1 year of experience in Customer Service or high-volume call center environments.
  • At least 6 months of experience in the medical, healthcare, or insurance sectors.
  • High School Diploma or equivalent.
About MMC Group

For over 30 years, MMC has been a trusted leader in workforce management solutions, providing strategic support to businesses across various industries. Our reputation is built on strong partnerships with clients and candidates, ensuring the right fit for every position.

As a privately owned company headquartered in Irving, Texas, MMC employs over 2,000 professionals across more than 40 states, enabling us to support a wide range of locations, including some international sites.

We value your interest in this position and encourage you to explore our website for additional opportunities. MMC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States.

  • Healthcare Access Specialist II

    2 weeks ago

    Dallas, Texas, United States The University of Texas Southwestern Medical Center Full time

    Position OverviewThe Patient Access Representative II plays a crucial role in the healthcare system by engaging directly with patients through both telephonic and face-to-face interactions. This position operates under general supervision to manage a variety of moderately complex medical front office functions.Key ResponsibilitiesFacilitate patient access to...

  • Pediatric Healthcare Specialist

    2 weeks ago

    Dallas, Texas, United States NOW Healthcare Recruiting (NP Now) Full time

    NOW Healthcare Recruiting (NP Now) is on the lookout for a dedicated Pediatric Healthcare Specialist to become an integral part of a thriving medical community. In this role, you will collaborate with a team of experienced professionals to provide outstanding pediatric care. About the Organization: A prominent multi-disciplinary healthcare group Comprising...

  • Healthcare Billing Specialist

    2 weeks ago

    Dallas, Texas, United States Exceptional Healthcare Inc. Full time

    Job DescriptionPosition Overview: The Healthcare Billing Specialist is an essential contributor to the financial operations of medical facilities, ensuring the fiscal stability of healthcare services. This role encompasses a wide array of tasks aimed at securing accurate and prompt reimbursement for healthcare services rendered. The Healthcare Billing...

  • Healthcare Security Specialist

    2 weeks ago

    Dallas, Texas, United States International Association for Healthcare Security and Safety Full time

    Healthcare Security SpecialistCompany: International Association for Healthcare Security and SafetyPosition OverviewThe Healthcare Security Specialist plays a crucial role in ensuring a safe and secure environment for patients, visitors, medical personnel, and staff. This position involves monitoring premises to identify potential safety hazards and deter...

  • Travel Imaging Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job OverviewAccess Healthcare is seeking a skilled Travel CT Technologist to join their team.Job Summary:Specialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 12 hours, daysEmployment Type: TravelKey Responsibilities:Operate CT scanners to produce high-quality diagnostic imagesCollaborate with radiologists and other healthcare professionals...

  • Travel Mammography Technologist

    2 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job Title: Travel Mammography TechnologistJob Summary:Access Healthcare is seeking a skilled Mammography Technologist to join our team for a travel assignment in a dynamic healthcare setting. As a Mobile Mammography Specialist, you will be responsible for performing high-quality mammography procedures and providing exceptional patient care.Key...

  • Travel Nurse RN Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled travel nurse to provide high-quality care in the Neonatal Intensive Care Unit.Job DetailsSpecialty: NICU - Neonatal Intensive CareDiscipline: RNEmployment Type: TravelAs a travel nurse with Access Healthcare, you will have the opportunity to work with a dynamic team and provide exceptional patient care in a fast-paced...

  • Healthcare Coding Specialist

    2 weeks ago

    Dallas, Texas, United States Health Advocates Network, Inc. Full time

    Health Advocates Network is seeking a Healthcare Coding Specialist with (xxx) years of recent experience. This is a full-time contractual role at a nationally recognized healthcare facility.Compensation:Work Schedule:Commencement:Duration of Contract:Qualifications and Requirements for Healthcare Coding Specialist: High school diploma, GED, or equivalent...

  • Traveling Diagnostic Imaging Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled Ultrasound Technologist for a travel assignment in a dynamic healthcare setting.Job DetailsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalShift: 10 hours, daysEmployment Type: TravelThe selected candidate will have the opportunity to work with a reputable healthcare organization, providing...

  • Traveling Diagnostic Imaging Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job OverviewAccess Healthcare is seeking a skilled Travel Ultrasound Technologist to join their team.Key Responsibilities:Provide high-quality ultrasound services to patients in various healthcare settings.Collaborate with healthcare professionals to ensure seamless patient care.Operate and maintain ultrasound equipment, adhering to safety protocols.Develop...

  • Travel Interventional Radiology Technologist

    2 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job Title: Travel Interventional Radiology TechnologistJob Summary:Access Healthcare is seeking a skilled Interventional Radiology Technologist to join our team on a travel assignment. As a mobile Interventional Radiology Specialist, you will have the opportunity to work with a variety of patients and healthcare professionals in a dynamic and fast-paced...

  • Travel Nurse RN Specialist

    4 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job OverviewAccess Healthcare is seeking a skilled travel nurse to provide high-quality care in the Neonatal Intensive Care Unit (NICU).Key ResponsibilitiesDeliver exceptional patient care to critically ill newborns and their families.Collaborate with interdisciplinary teams to develop and implement individualized care plans.Monitor and manage complex...

  • Healthcare Support Specialist 2

    1 week ago

    Dallas, Texas, United States AIDS Healthcare Foundation Full time

    Job OverviewJoin a Mission-Driven Organization at AIDS Healthcare FoundationAre you passionate about making a significant impact in the lives of individuals while receiving competitive compensation? Do you seek an organization that fosters personal and professional growth for all its employees?AIDS Healthcare Foundation is the right fit for youEstablished in...

  • Travel Nurse RN Clinic Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled travel nurse to fill a Clinic position in a dynamic healthcare setting.Job DetailsSpecialty: ClinicDiscipline: RNEmployment Type: TravelThe selected candidate will work a standard 40-hour week, with 8-hour shifts, providing exceptional patient care and support to the healthcare team.About Access HealthcareAs a leading...

  • Healthcare Talent Acquisition Specialist

    2 weeks ago

    Dallas, Texas, United States Prime Healthcare Full time

    OverviewJoin the dynamic Talent Acquisition team at Prime Healthcare, where we are actively expanding our talented staff. This is an excellent opportunity to become part of a thriving organization.This role will cater to various hospitals within a specific regional area, all of which are affiliated with Prime Healthcare Services, recognized as one of the...

  • Travel Nurse RN Clinic Specialist

    3 days ago

    Dallas, Texas, United States Access Healthcare Full time

    Job OverviewAccess Healthcare is seeking a skilled travel nurse RN Clinic professional for a travel nursing assignment in a dynamic healthcare setting.Key ResponsibilitiesProvide high-quality patient care as a registered nurse in a clinic environment.Collaborate with healthcare teams to deliver exceptional patient outcomes.Develop and implement...

  • Healthcare Support Specialist 2

    2 weeks ago

    Dallas, Texas, United States AIDS Healthcare Foundation Full time

    Job OverviewJoin a Mission-Driven OrganizationAIDS Healthcare Foundation (AHF) is dedicated to making a positive impact in the lives of individuals.Are you passionate about providing exceptional care and support to patients? Do you seek an environment that fosters professional growth and values every team member's contribution?AIDS Healthcare Foundation is...

  • Access Control Specialist

    3 days ago

    Dallas, Texas, United States Outsource Full time

    Job OverviewWe are seeking a skilled Access Control Specialist to join our team at Outsource, a leading provider of low voltage and electrical talent. As a Security Systems Technician, you will be responsible for installing, servicing, and troubleshooting security devices in a commercial environment.Key Responsibilities:Install and terminate low voltage wire...

  • Healthcare Navigation Specialist

    2 weeks ago

    Dallas, Texas, United States Axelon Full time

    Position Overview:In this role, you will be responsible for developing, evaluating, and coordinating care management initiatives tailored to the needs of our members, ensuring the delivery of high-quality and cost-effective healthcare outcomes.Key Responsibilities:1. Assess and address member needs, identifying barriers to care and available resources to...

  • Healthcare Registration Specialist

    5 days ago

    Dallas, Texas, United States Children's Health Full time

    Job Summary:The Patient Access Specialist is a patient-facing role that provides access to services in the hospital. This position is predominantly responsible for facilitating the flow of patient registration by gathering patient demographics and third-party information with a high degree of accuracy in a fast-paced environment.Key...