Front Desk Operations Specialist

7 days ago


Arcadia, California, United States Arbor Lodging Management Full time
Job Summary

Arbor Lodging Management is seeking a highly skilled and detail-oriented Night Audit professional to join our team. As a Night Audit professional, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Conduct daily audits of front office accounting records to ensure accuracy and completeness
  • Prepare and summarize financial reports for management review
  • Monitor and track room revenue, occupancy percentages, and other key performance indicators
  • Process guest charges, vouchers, and credit card transactions
  • Verify that all transactions are properly documented and authorized
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Respond to guest needs and special requests in a timely and professional manner
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Minimum one year of experience in a hotel front desk or night audit role
  • Excellent communication and customer service skills
  • Ability to lift 50 pounds and stand for long periods of time
  • Basic knowledge of accounting principles and procedures
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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