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Assistant Front Office Manager
2 months ago
The Assistant Front Office Manager plays a crucial role in supporting the Front Desk Manager in overseeing the daily operations of the Front Office. This position requires a commitment to delivering exceptional service to all guests while optimizing room revenue and occupancy rates.
Key Responsibilities:
- Provide attentive, friendly, and efficient service to guests at all times.
- Assist in managing the Front Desk team, ensuring high standards of performance and guest satisfaction.
- Maintain compliance with company policies and procedures to promote safe and efficient hotel operations.
- Respond promptly to guest inquiries, complaints, and requests, ensuring their needs are met.
- Conduct regular training sessions for Front Desk staff to uphold service excellence.
- Monitor room availability and pricing strategies to maximize revenue.
- Oversee the scheduling of Front Desk personnel in alignment with business needs and budgetary guidelines.
- Ensure accurate cash handling and adherence to financial protocols.
- Maintain effective communication with other departments to facilitate seamless operations.
Qualifications:
- A minimum of 5 years of progressive experience in the hospitality industry or a related field.
- Proven supervisory experience is essential.
- Strong proficiency in Windows operating systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work effectively under pressure and maintain composure in challenging situations.
- Strong problem-solving skills and the ability to make sound decisions quickly.
Company Overview
Aimbridge Hospitality is a leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across various brands and locations. Our dedicated team is passionate about delivering outstanding guest experiences and achieving exceptional results.
Benefits:
- Competitive salary and benefits package, including medical, dental, and vision coverage.
- Short-term and long-term disability income.
- 401k retirement plan.
- Paid time off and employee assistance programs.
