Customer Service Shift Leader

1 month ago

Springfield, Illinois, United States Kroger Full time
Job Summary

As a Customer Service Shift Leader at Kroger, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return. You will also oversee the total store operations in the absence of the Store Manager and Store Managers in Training.

Key Responsibilities
  • Work in all areas of our stores, including cashiering, stocking, general maintenance, and cleaning
  • Assist store management and team members in achieving a favorable customer shopping experience
  • Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives
  • Work with team members to identify opportunities in the store, develop timely solutions, and create action plans to ensure implementation of plans
  • Drive sales by working with the store management team to maximize sales and profits while managing shrink
  • Assist the store management team in reducing turnover, increasing retention, and maintaining consistent store operations
  • Assist with the management of labor and supply costs to meet customer service and financial targets
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
  • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
  • Display a positive attitude
  • Stay current with present, future, seasonal, and special ads
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud
  • Adhere to all local, state, and federal laws, and company guidelines
  • Oversee the total store operations in the absence of store management
  • Maintain flexibility to work any shift, ability to open or close store
  • Promote trust and respect among team members
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store
  • Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
  • Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
  • Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
  • Past work record reflects dependability and integrity
  • Ability to pass a pre-employment background check
  • Knowledge of basic math
  • Effective communication and reading skills
  • Ability to handle stressful situations
About Us

Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

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