Medical Customer Service Representative

1 week ago


Springfield, Illinois, United States Biolife Plasma Services Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction.

Key Responsibilities:

  • Answer phones and greet donors in a friendly and professional manner
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

About Us:

BioLife Plasma Services is a patient-focused company that is committed to providing better health and a brighter future to people around the world. We are a global leader in the plasma industry and are dedicated to making a positive impact on the lives of our donors and patients.

Compensation and Benefits:

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. U.S. based employees may also be eligible for short-term incentives and paid volunteer time off.



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