Medical Customer Service Representative

4 weeks ago


Springfield, Illinois, United States Biolife Plasma Services Full time

At BioLife Plasma Services, we are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring a safe and welcoming environment for all.

About the Role:

You will report to the Plasma Center Manager and will perform as a plasma donor screener and phlebotomist to support plasma center operations. Your primary responsibilities will include:

  • Answering phones and greeting donors while ensuring the safety of donors and our team.
  • Screening new and repeat donors and taking and recording donor vital signs and finger stick results.
  • Using our Donor Information System, preparing donor charts, maintaining accurate records, and coordinating donor compensation.
  • Helping identify operational opportunities for continuous improvement and initiating changes to center processes using company-approved procedures.
  • Being there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What You Bring to BioLife:

We are looking for individuals who possess a high school diploma or equivalent, the ability to walk and/or stand for the entire work shift, and the willingness to work evenings, weekends, and holidays. You should also be able to lean, bend, stoop, crouch, and reach above shoulders and below knees, and be able to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.

What BioLife Offers You:

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance, and more, all in a fast-paced, friendly environment.

More About Us:

At BioLife, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.



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