Customer Service Associate

2 days ago


Springfield, Illinois, United States State Farm Insurance Full time

Customer Service Representative Role

As a Customer Service Representative at State Farm Insurance, you will provide exceptional customer service by assisting clients with inquiries, complaints, and policy changes. You will also be responsible for providing accurate and timely information regarding insurance products and services, processing policy applications, renewals, and cancellations, and handling billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a team environment
  • Strong problem-solving skills
  • Ability to maintain accurate customer records
  • Knowledge of insurance products and services


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