Digital Mortgage Loan Officer

6 days ago


San Antonio, Texas, United States PENFED Credit Union Full time
About the Role

We are seeking a highly skilled Digital Mortgage Loan Officer to join our team at PENFED Credit Union. As a trusted advisor, you will work closely with members to understand their unique needs and provide personalized mortgage solutions.

Key Responsibilities
  • Act as a trusted advisor to members, providing expert guidance on mortgage options and home equity loans.
  • Explain the mortgage process and set clear expectations for the experience.
  • Promptly respond to phone calls and lead opportunities, ensuring timely communication with members.
  • Serve as a member liaison, ensuring the closing date is met and all expectations are exceeded.
  • Initiate and maintain contact with members throughout the processing period, conveying a high level of professionalism and urgency.
  • Identify and address any issues that may impact the ability to meet established conditions and dates.
  • Complete applications over the phone, provide electronic content, and encourage e-consent to facilitate a timely closing of the loan.
  • Follow up on pre-approvals, answering questions and providing advice to members.
  • Proactively work with processors to obtain credit approval within established timeframes.
  • Ensure all quality measures for applications are met, providing sound mortgage advice to members on loan products, pricing, and guidelines.
  • Develop and maintain knowledge of Agency, Non-agency, VA, and Home Equity lending policies and procedures.
Requirements
  • Equivalent combination of education and experience is required.
  • High school degree and relevant experience are necessary to perform the essential job functions.
  • Associate's Degree is preferred.
  • Minimum of two (2) years of residential mortgage lending experience with a focus on generating business is preferred.
  • Demonstrated understanding of mortgage processing, underwriting, and closing procedures.
  • Knowledge of agency, non-agency, FHA, VA, and home equity lending guidelines.
  • Understanding of Federal Regulations governing Real Estate Lending.
  • Active NMLS license or ability to obtain one.

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