Technical Support Specialist

3 days ago


Phoenix, Arizona, United States EPIQ Systems Full time
Global Support Services Analyst Role

At EPIQ Systems, our Global Support Services team provides critical support to clients using our proprietary software solutions and third-party applications. As a Global Support Services Analyst, you will be the first point of contact for clients, providing timely and effective solutions to their technical issues.

Key Responsibilities:

  • Provide 1st and 2nd level support to clients via phone, email, and remote desktop sessions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and documentation
  • Participate in on-call rotations to ensure 24/7 support coverage

Requirements:

  • Strong technical skills and knowledge of software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package

About EPIQ Systems:

EPIQ Systems is a leading provider of technology solutions for the legal and commercial sectors. We are committed to delivering exceptional service and support to our clients.



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