Veterinary Support Specialist

5 days ago

Vancouver, Washington, United States Vancouver Veterinary Hospital Full time
Job Summary

The Veterinary Support Specialist plays a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care.

Key Responsibilities
  • Technical Support: Demonstrate proficiency in applying technical skills acquired through education and experience, which includes expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment.
  • Operational Efficiency: Contribute to the day-to-day efficiency and smooth operation of the hospital.
  • Client Communication: Utilize exceptional communication skills to engage with team members and clients effectively.
  • Medical Charting: Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
  • Patient Education: Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate.
  • Reception Duties: Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge.
  • Patient Information: Obtain pertinent medical history and patient information.
  • Supply Management: Assist in managing hospital supplies, including inventory tracking and restocking as necessary.
  • Shift Completion: Ensure the completion of all assigned hospital duties before the end of each shift.
  • Team Advocacy: Act as an advocate for the overall success and performance of the hospital.
Customer Service Delivery
  • Professional Service: Consistently provide professional, efficient, and exceptional service.
  • Communication Skills: Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Client Adaptation: Effectively adapt to individual clients and their needs.
  • Conflict Resolution: Effectively resolve customer complaints as appropriate.
Additional Responsibilities
  • OSHA Compliance: Adhere to OSHA standards and regulations as outlined in company policies.
  • Job Flexibility: Ability to perform other job duties as assigned.
Required Skills and Knowledge
  • Technical Skills: Ability to enhance and acquire new veterinary technical skills such as proficiency in anesthesia, surgical assistance, and dentistry.
  • Independence: Work independently and exercise good judgment.
  • Multi-Tasking: Multi-task effectively.
  • Prioritization: Remain action-oriented and effectively set priorities.
  • Stress Management: Work well in an extremely fast-paced work environment, remaining calm and resilient.
  • Proactivity: Exhibit proactive initiative in addressing tasks and challenges as they arise.
  • Accuracy: Complete work, maintaining a high level of accuracy while managing constant interruptions.
  • Software Proficiency: Learn new computer software systems (EMR, Scheduling, etc.).
  • Accountability: Provide a high level of accountability.
Experience and Knowledge
  • Animal Handling: Experience in handling dogs, cats, and exotic animals.
  • Basic Animal Care: Providing basic animal care, such as feeding, bathing, grooming, and monitoring for signs of distress or illness.
  • Medical Procedures: Common medical procedures, including administering medications, wound care, and assisting with diagnostic tests.
Demonstrated Skills
  • Customer Focus: Strong customer service focus while effectively adapting to individual clients and their needs.
  • Communication Skills: Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable.
Education and Experience
  • Education: High School Diploma or equivalent.
  • Experience: 6+ months of experience in the veterinary industry.
  • Preferred Qualifications: Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities.
Work Environment and Physical Requirements
  • Work Location: The Vet Assistant position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position.
  • Hospital Environment: Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
  • Schedule: Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.
  • Physical Requirements: Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.
  • Specific Vision Abilities: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Physical Abilities: Ability to lift 50+ pounds.
  • Mobility: Able to stand, walk, stoop, kneel, crouch, and climb.
  • Exposure: May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances.

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